User manual POLYCOM TPX HD 306M 2.7 RELEASE NOTES

[. . . ] Release Notes Polycom® TPX® HD 306M Version 2. 7 Polycom announces the general availability release of its Polycom Telepresence ExperienceTM (TPX) HD 306M, version 2. 7. This document provides the latest information about this release. Topics Introducing the Polycom TPX HD Version 2. 7 Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Whats New in TPX HD Version 2. 5 and 2. 6? [. . . ] The touch pad, which sends DTMF tones to the RMX, enables you to enter the conference code or password. Because the touch pad did not appear, you could not dial DTMF tones and, therefore, could not place the audio call to the RMX VMR. To avoid this issue, you had to use the Classic UI if you wanted to place an audio call to an RMX VMR that had DTMF tones enabled. When you placed a multipoint video call into an RMX VMR, sometimes the touch pad would not appear on the Touch Panel so that you could enter the conference code or password. The touch pad was used to send DTMF tones to the RMX. To avoid this issue, you had to hang up and dial again. When power has been restored after a power failure, you no longer need to perform the following steps: Access the Touch Panel Admin screen and touch the Show Display button. If you see the Polycom raindrop screen on any of the displays, reboot the codec(s) associated with those display(s). Wait for the codecs to finish rebooting. Return to the Touch Panel Admin screen and touch the Hide Display button. 2. 4 Known Issues and Limitations For Users The following table lists the known issues relevant to TPX HD end users. Feature Audio/Video Calls Description The TPX HD will not accept any incoming audio calls when it is already in a video call. To avoid this issue, place outgoing audio calls instead of receiving incoming audio calls when you are already in a video call. When DTMF tones are heard during the process of dialing an audio call, the near-end and far-end audio is muted for a brief moment. If the displays are in sleep mode when a video call comes in, any codecs that are not being used will very briefly show near-end video. This only occurs when the number of near-end codecs is more than the number of far-end codecs, such as when a TPX 306M on the near end receives an incoming call from an RPX 200 or a single endpoint (such as HDX) on the far end. If you hang up an incoming audio call and then immediately place an outgoing audio call, the TPX HD may not hang up the initial incoming audio call. To avoid this issue, wait five seconds between consecutive audio calls. If the TPX HD 306M is in a single endpoint video call (such as with a VSX or HDX video conferencing system) and the Do Not Disturb feature on the TPX HD is disabled, an incoming call from a two-codec or three-codec system will cause the primary camera on the TPX HD to momentarily move to the side before returning to its correct position. If you place a point-to-point call to an RMXTM Virtual Meeting Room (VMR) and then add a site to the call from the Conference List on the Meeting Composer screen (with the Enhanced UI only), the point-to-point call will be dropped and a multipoint call will be created with the VMR as a participant in that multipoint call. To avoid this, hang up the VMR call and then make a new call with the participants that you want in that call. If you inadvertently use the Enhanced UI to attempt to dial two audio calls concurrently, the Touch Panel may show that you are connected to the second audio number dialed when you are actually connected to the first number dialed. When you place a call to an RMX VMR using the following syntax, the call will not go through: IP##MeetingRoomID. [. . . ] These errors also appear on the Crestron log. This issue does not affect system performance or functionality. If you disconnect the Polycom Ceiling Microphone Arrays and then connect any microphones other than Ceiling Microphone Arrays, the proper stereo settings may be lost. If this occurs, launch the Polycom Telepresence Tool, make sure that all the HDX codecs are connected, and then click Configure HDXs to set the microphones to their correct settings. Microphones Software Upgrades When upgrading the HDX systems, you normally see a screen that displays an hourglass and a red progress bar. [. . . ]