User manual QUANTUM RDX REV B

[. . . ] Removable Hard Disk Storage System User Guide PN 6-67057-01 Rev B Table of Contents 1. 3. 1 3. 2 3. 3 Introduction Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Capacity and Transfer Rates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Supported Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Front Panel Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Quick Start Installation Installing the RDX SATA or USB Internal Docking Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing the RDX USB Removable Docking Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Installing Utility Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Using the Quantum RDX Removable Hard Disk Storage System Operating the RDX Docking station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Handling the RDX Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Loading and Unloading Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 4. Using the Quantum RDX Removable Disk Utility 4. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 4. 2 Using Removable Disk Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 5. Troubleshooting 5. 1 The Power Indicator is OFF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 5. 2 The Power Indicator is Steady AMBER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 5. 3 The Power Indicator is Blinking AMBER, and the Cartridge does not Eject . . . . . . . . . . . . 13 5. 4 The Cartridge Indicator is Steady AMBER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 5. 5 The Cartridge Does Not Eject. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 5. 6 The Docking Station Does Not Appear in the Device Manager (Windows) . . . . . . . . . . . . . 14 5. 7 Docking Station Performance Seems Slow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 5. 8 Write Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 5. 9 Firmware Download Fails with Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 5. 10 Windows 2000 Cannot Eject Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 5. 11 Slow Performance with RDX External and Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 5. 12 System Will Not Complete Boot Process with RDX External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 6. [. . . ] For instructions on using removable disk utility, click Help. If the software is not installed on your computer, see the section "Installing Utility Software for Windows" for installation instructions. 5. Quantum RDX Removable Hard Disk Storage System Troubleshooting 5. 1 The Power Indicator is OFF RDX Internal Docking Station If the power indicator is off, the RDX Internal docking station does not have power. Follow these steps to verify the cable connections in the rear of the docking station: 1 2 3 Turn off the computer. Check the power and data cable connections in the rear of the docking station. Turn on the computer. RDX External Docking station If the power indicator is off, the RDX External docking station does not have power. Follow these steps to verify the cable connections in the rear of the docking station: 1 2 3 Check power connection at the back of the docking station. Check that the power adapter is plugged into an outlet. If plugged into an outlet strip make sure that it is turned on. 5. 2 The Power Indicator is Steady AMBER If the power indicator is a steady amber, the RDX docking station is not working properly. The error is due to one of the following conditions: · · The docking station cannot eject the cartridge due to an obstruction. The internal electronics are damaged or malfunctioning. Follow these steps to remove a stuck cartridge: 1 If using the RDX Internal docking station, turn off your computer. If using the RDX External docking station, unplug the power cable. 2 Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see Figure 2 in the "Using the Drive: Loading and Unloading Cartridges" section). Do not insert the object in the hole at an angle. Keep the object straight and apply some force to eject the cartridge. 3 When the cartridge has been ejected by the docking station, grasp the exposed sides of the cartridge and pull the cartridge straight out. 4 Re-start your computer to reset the RDX docking station. If using the RDX External docking station, re-plug in the power cable for the docking station and then re-start your computer. 5. 3 The Power Indicator is Blinking AMBER, and the Cartridge Does Not Eject If the power indicator is blinking amber after you press the eject button, the Host computer is accessing the media. The RDX docking station will eject the cartridge after the Host access completes. If the cartridge does not eject after the Host computer access completes, you may not be running the correct utility software. See the "Installing Utility Software for Windows" section for instructions on installing the software. Page 15 If the cartridge still does not eject, use Windows Explorer to eject the cartridge. In Windows® Explorer, right-click on the drive letter for the RDX docking station (i. e. [. . . ] · · · The choice of the file system also has significant impact on backup performance. Ext3 typically gives the best overall performance. The FAT32 file system has a 4GB file size limit which can limit archive sizes when using tar. Some system BIOS do not handle FAT32 formatted disk volumes correctly and may hang on boot. [. . . ]