User manual QUANTUM SCALAR I500 SP6 RELEASE NOTES

[. . . ] 10 Contacting Quantum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Purpose 0 Scalar i500 SP6 (586G. GS001) is a service pack release that fixes an issue with Guardian software. These release notes describe this issue in the Resolved Issues section under Change Request Number 29082. These notes also provide tape drive and auxiliary firmware compatibility information. [. . . ] When attempting to add to Guardian, you get a "serial number not found" error. Fixed. Solution 4 Resolved Issues Release Notes Document 6-01378-16 June 2010 Known Issues 0 This release of Scalar i500® SP6 (586G. GS001) firmware has the following known issues. Change Request Number 18328 Service Request Number Description When Fibre Channel port 2 is selected to be the active port in a host port failover configuration, the active port can switch to the default setting, port 1, following a reboot. If you set the time and the time zone in the same action, the actual time reported by the library may be incorrect (it may be an hour off from the actual time). Workaround Reconfigure the host port failover settings so that the intended port is the active port. 19299 Reset the time again (without resetting the time zone). 19390 1424 The log-in screen allows you to log in before the library finishes initializing after a firmware upgrade or powercycle. Tapes that were assigned to a partition and were in the I/E station during a firmware upgrade lost their partition assignment. This may occur intermittently. If it does, you can log in but you will only be able to view RAS tickets. You will not be able to access any other library functions. Make sure the I/E station is empty before performing a library firmware upgrade. If this happens, remove the tapes from the I/E station, place them back into the I/E station, and reassign. Make sure the I/E station is empty before performing a library firmware upgrade. To recover from this error, empty the I/E stations, change the number of I/E stations, then reset the number of I/E stations back to the number you want. Refresh the browser. 20618 20631 881498 Not all I/E station slots are available to all partitions. Tapes that are in these slots and assigned to a partition are seen by the library but may or may not be seen by the partition. 20982 The web browser may intermittently fail to display menus properly. Alternatively, some elements on a few of the pages may obscure some menu items when viewing in Internet Explorer. Known Issues 5 Release Notes Document 6-01378-16 June 2010 Change Request Number 21746 Service Request Number Description An LTO-4 tape drive failed to unload the cleaning cartridge after a tape drive cleaning was performed. "Older" cleaning tapes take longer than 3 minutes to clean, so the library times out while waiting for the cleaning cartridge to unload. Cleaning cartridges manufactured prior to 2004 may be identified by the cartridge designation of "Ultrium 1 Cleaning Cartridge" as opposed to the newer universal cleaning cartridge designation of "Cleaning Cartridge For Use With All Ultrium Drives. " The library may log you off after you change the time or time zone. When upgrading a library with a Model 2 robot to firmware version 570G, the library may generate a RAS ticket T124 (Robotics Hardware Error RCB). Workaround Perform a manual move of the cleaning cartridge from the tape drive to the I/E station and remove the cleaning cartridge from the library. Do not reuse the cleaning cartridge because the same problem is likely to reoccur. Instead, use a new cleaning tape. 22766 22967 Log back in. Explanation: The problem has been fixed in the code for the 570G release, but because the problem resides in previous code versions, you may encounter this issue when upgrading from a previous version to this version. Workaround: Leave the library powered on for 20 minutes after the ticket was posted to allow the picker to recover. If you open a library door or power cycle the library during this time, the picker may become inoperable and require replacement. 6 Known Issues Release Notes Document 6-01378-16 June 2010 Change Request Number 23407 Service Request Number Description The library presents misleading I/E station failure messages in the following two instances: · Using the web client, select a tape to export. Open the I/E station, or open and close the I/E station and click Apply before the rescan completes. The following failure message displays: "The Destination slot is Full. " · Insert a cartridge into the I/E station and assign it to a partition. [. . . ] The Service and Support Website contains a collection of information, including answers to frequently asked questions (FAQs). You can also access software, firmware, and drivers through this site. For further assistance, or if training is desired, contact Quantum: North America and Mexico Europe, Middle East, and Africa Worldwide Support 1-800-827-3822 00800-9999-3822 http://www. quantum. com/ ServiceandSupport/Contacts/ worldwide/Index. aspx www. quantum. com/osr www. quantum. com 0 To open a Service Request: Quantum Corporation Made in the USA. Quantum Corporation provides this publication "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. [. . . ]