User manual QUANTUM STORAGECARE SAGE DASHBOARD AND TAPE SECURITY 06-2008

[. . . ] Windows users can also view StorageCare Sage Dashboard via the Device Manager. StorageCare Sage Tape Security works with the following minimum firmware and driver requirements: Tape Drive DLT-S4 DLT-V4 Minimum Firmware Version Needed Any 8. 0 Minimum Device Driver Version Needed 4. 0. 36 4. 1. 2 Improving Backup Performance . . . . . . . . . . . . . 5 Using StorageCare Sage Tape Security . . . . . 5 Using Secure Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Entering the Wrong Secure Key. . . . . . . . . . . . . . . . . 7 Using Automated Settings. . . . . . . . . . . . . . . . . . . . . . . . . 8 Clearing All Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Using Auto Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Using Auto Add Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Avoiding Problems With Automated Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Scenario #1: Different Secure Keys . . . . . . . 10 Scenario #2: Drive Loses Power . . . . . . . . . . . . 11 Installing StorageCare Sage Dashboard Follow these instructions to install StorageCare Sage Dashboard: 0 1 Hook up your tape drive to your PC (see your drive's Product Manual for instructions). StorageCare Sage Dashboard and StorageCare 2 Download StorageCare Sage Dashboard for your system as follows: · Windows Users: Install the latest device drivers for your product as follows: Go to www. quantum. com and select Service and Support > Downloads, then select your product, then download the latest device drivers. StorageCare Sage Dashboard is bundled with the latest drivers and will install at the same time. Follow the instructions in the Read Me file for specific installation instructions. · Symantec Backup Exec and NetBackup Users: Go to www. quantum. com and select Service and Support > Downloads, then select your product, then download StorageCare Sage Dashboard for Symantec Backup Exec and NetBackup. 3 Make sure your drive firmware is at least the minimum version required. [. . . ] (See the tape drive product manual for instructions on setting the write-protect tab. ) The Tape Security status tells you if the media is protected with a Secure Key and what the security status is (status shows NONE, LOCKED, or UNLOCKED). Note: Some backup systems cannot identify Secure Keys. They will indicate that a cartridge is "write protected" if it has a Secure Key, even if the write-protect tab is not set. If you get the "write protected" message, ensure the writeprotect tab is disabled; then, if that does not correct the error, check the StorageCare Sage Dashboard Tape Security status. 4 Using the Status Tab StorageCare Sage Improving Backup Performance 0 If you are running Windows XP and later operating systems, and you are not using Windows native backup utility, Microsoft® Backup Support sends repeated SCSI status requests to the drive, which can degrade backup performance. You can disable Microsoft Backup Support by clicking the Tools button and de-selecting MS-Backup Support. Note: If you are running an operating system earlier than Windows XP, then this is not an issue and you cannot disable Microsoft Backup Support. Using StorageCare Sage Tape Security StorageCare Sage Tape Security allows you to add an electronic Secure Key to tape cartridges to protect them from unauthorized access. This Secure Key prevents or allows reading and writing of data to a tape cartridge, and is particularly valuable for protecting tapes that are transported offsite, where they could be lost or stolen. Note: You cannot use Tape Security if the tape cartridge write-protect tab is in the write-protect position. Manually slide the write-protect tab to the disabled position to use Tape Security. Make sure you keep track of the Secure Keys you assign. There is no way to retrieve data in the event of a lost Secure Key!The key is encrypted, so you cannot read the key from the cartridge, and you cannot bypass the key to get to the data on the cartridge. Caution: You access StorageCare Sage Tape Security via the Tape Security tab on the Dashboard (see figure 3). From here, you can: · · · · Add, change, and remove Secure Keys Unlock protected tape cartridges Automatically unlock tape cartridges protected with a specified Secure Key Automatically add Secure Keys to unprotected tape cartridges When you add or change a Secure Key, the key is coded onto both the media and the tape drive, where it remains until you change or remove the key. Note: The Secure Key is also removed from the drive (but not from the media) if you turn off the drive, or if the drive loses power. Once a Secure Key has been added to a cartridge, the cartridge is "locked" and cannot be read or written to until it is "unlocked. " You can unlock the cartridge by entering its Using StorageCare Sage Tape Security 5 StorageCare Sage Dashboard and StorageCare Secure Key. You can also set your tape drive to automatically unlock cartridges with a specified Secure Key (see "Using Auto Unlock" on page 8). Note: The tape drive remembers only ONE Secure Key: the last one entered (whether it be from adding, unlocking, changing, or removing a Secure Key). Figure 3 Tape Security Tab Using Secure Keys When you load a cartridge in the tape drive, the Lock icon on the Tape Security tab shows you the status of the cartridge (no security, locked, or unlocked). Use the buttons on the Tape Security tab to add, change, or remove a Secure Key, or to unlock a protected cartridge. The Secure Key is case-sensitive and may be any combination of letters, numbers, special characters, or hex bytes. It must be at least 8 characters/bytes and no more than 32 characters/bytes in length. When you add a Secure Key, change a Secure Key, or unlock a cartridge, the following things occur: · · The Secure Key on both the media and the tape drive is reset to the last Secure Key entered. Auto Unlock is reset to ON, regardless of whether it was on or off to begin with. 6 Using Secure Keys StorageCare Sage · The Secure Keys used for Auto Unlock and Auto Add Key are reset to the last Secure Key entered. This could cause problems if you are not careful (see Avoiding Problems With Automated Settings). [. . . ] Example B: Continuing on from Example A, if you then load a cartridge with Secure Key 11111111, it will not automatically unlock because the Secure Key is now 22222222 and no longer matches the Secure Key on the drive. Solution: Keep track of what Secure Keys are on each cartridge and reset the drive Secure Key as necessary to make sure you are auto-adding the correct Secure Keys to unprotected cartridges. 10 Avoiding Problems With Automated Settings StorageCare Sage Scenario #2: Drive Loses Power 0 Any time the drive is turned off or loses power, both Auto Unlock and Auto Add Key are reset to OFF and the Secure Keys are cleared from the tape drive. If you intend to automatically add Secure Keys to all unprotected cartridges, and you don't realize that Auto Add Key is OFF, you may end up with unprotected cartridges that you thought were protected. Solution: Make sure you note whether Auto Add Key is ON or OFF, and what Secure Keys are being assigned. Avoiding Problems With Automated Settings 11 StorageCare Sage Dashboard and StorageCare Sage *81-81639-01 B01* 81-81639-01 B01 For assistance contact Quantum Technical Assistance center: North America +1-800-284-5101 UK, France, and Germany 00800 4 QUANTUM EMEA +44 1256 848 766 For worldwide support: www. quantum. com/contactsupport Quantum Corp. [. . . ]