User manual QUANTUM W00016

[. . . ] Return to Factory - Thirty-days or the balance of the original warranty. Unless specified above, all third party hardware and software is provided AS IS. However the non Quantum supplier or publisher may provide their own warranty. Customer Installable Quantum or Quantum authorized service provider 1 2 Quantum reserves the right to choose, at its sole discretion, Rapid Exchange of the whole unit or failing part. 5x9 next day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. Onsite response may be available at an additional charge. [. . . ] Removal, shipment to Quantum shipping insurance and loss or damage of the failed Product or Part, as well as the installation and configuration of the replacement Product or Part is the responsibility of the End User. The customer may choose an on-site field call at the then-current price for removal and installation of the replacement Product or Part. Products, Parts and Repairs shipped to the End User by Quantum, shall be freight prepaid by Quantum. Responsibility for loss or damage shall be on Quantum. Quantum shall not be responsible for any handling fees, import duties or tariffs, or delays as a result of customs. Next Day Response: PX500-Series, PX720, DX30, DX100, M1800, M2500 and Dinostor TapeServer Warranty Claims For Products that require repair during the term of this Limited Warranty, Quantum will dispatch a Field Service Engineer the following business day after receipt of your call. local time may be responded to on the second business day. Next business day response times are subject to End User location, End User availability, parts availability and resource availability Guardian One-Year On-site: DX3000, DX5000, DPM5500 Warranty Claims With StorageCareTM Guardian installed, 5x9 next day on-site target response for the chassis, raid controllers and Optyon adapters; and Rapid Exchange for the power supplies, fans and disk drives. DPM5500 software warranty is one-year 5x9 telephone support. Warranty support will be commercially reasonable effort if StorageCareTM Guardian is not installed. StorageCareTM Guardian is a remote monitoring and diagnostic solution that enables Quantum to proactively monitor the health of Quantum products. It uses diagnostic data to predict possible failures and determine whether or not the problem involves a Quantum product or other critical component in the customer's backup environment. Please note that 5x9 next day response is available in many regions around the world, but where not available, the warranty is Rapid Exchange for customer replaceable units after technical support determination of unit failure. Rapid Exchange is shipment of parts within two (2) business days after receipt of the call. On-site response may be available at an additional charge. Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new. Quantum offers the best available exchange for your replacement parts. Customer may have to act as the importer of record. Software Telephone Support During the term of this Limited Warranty, Quantum will provide telephone software support for the currently marketed version of the software licensed from Quantum as well as providing telephone support for the most recent prior version of the software. Please note: Quantum shall use commercially reasonable efforts to respond to a specific response time. However, the times specified are targets and not a guarantee. To enable Quantum to provide the best possible support, the customer must have the most recent version of firmware and software installed. [. . . ] FURTHERMORE, QUANTUM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGAR DING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE PRODUCT IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUAN TUM OR QUANTUM'S AUTHORIZED REPRESENTATIVE SHALL CREATE ANY WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. SHOULD THE SOFTWARE PRODUCT PROVE DEFECTIVE, YOU (AND NOT QUANTUM OR QUANTUM AUTHORIZED REPRESENTATIVE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. Limitation of Liability UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL QUANTUM BE LIABLE TO END-USER, FOR ANY INJURIES, DAMAGE TO OR REPLACEMENT OF PRODUCT OR PROPERTY, COSTS FOR RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA USED WITH THE PRODUCT, OR ANY SPECIAL, INDIRECT, INCIDENTAL, ECONOMIC OR CONSEQUENTIAL DAMAGES OR CLAIMS FOR LOSS OF BUSINESS OR LOSS OF PROFITS WHATSOEVER, EVEN IF QUANTUM WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DA MAGE. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR E XCLUSION MAY NOT APPLY TO YOU. [. . . ]