User manual SHARP GENERAL

[. . . ] NET Support Manager Supplied By Sharp (UK) Ltd NetSupport Manager Manual COPYRIGHT (C) 2000 Productive Computer Insight Ltd. The Information in this document is subject to change without notice. reserves the right to revise this document and to make changes from time to time in the content hereof without obligation to notify any person or persons of such revisions or changes. The software described in this document is supplied under a licence agreement and is protected by international copyright laws. [. . . ] Ignore Messages Ignores messages sent by Connected Controls. Ignore Broadcast Messages Ignores Broadcast messages from a Control whether connected or not. 106 NetSupport Manager Record Replay Files The NetSupport Client includes a function to record all screen and keyboard activity that takes place whilst it is being Remote Controlled. This information is stored in a file that can later be replayed on a Control workstation, with the appropriate access authorisation. As User As User is the User name and password used to write to the log file. Advanced Tickle period Whilst a Control is connected, the Client sends Tickle packets to the Control to verify that it is still "alive". You might like to disable tickle packets for ISDN links but be aware that the Client may then not detect that the Control has disconnected unexpectedly. The normal period between tickle packets is 18 seconds but you can increase or decrease this value. Setting this to zero disables tickle packets entirely. 107 NetSupport Manager Advanced Client Configuration ­ File Transfer Tab This property sheet is used to control file access. Access Rights to Directories and Files Disable File Transfer Disables File Transfer to and from the Client in all circumstances. Disable File Transfer when no NT User is Logged on 108 NetSupport Manager Disables File Transfer only if it is an NT workstation and no User is logged on. This means that the Control User could log on as themselves if they have a valid UserID and password for this workstation. Restrict Access Rights to Directories and Files This is used to explicitly allow or deny access to individual Drives, Directories and Files. Note that it only applies to File Transfer within NetSupport Manager. It is hierarchical in nature so you could for example disable access to Drive C:\ in general but explicitly grant access to sub directories. Note: Any Access Rights set in the master profile applies to all profiles, unless overridden. 109 NetSupport Manager Advanced Client Configuration ­ Customise Tab This property sheet is used for setting some additional options on how the Client will respond to a Control. Client User Interface Icon in System Tray The NetSupport Client icon will be displayed in the System Tray rather than as a separate icon on the active application bar. 110 NetSupport Manager Always on Top The NetSupport Client icon can become obscured behind other Windows. Setting this option means that it is always visible and the User at the Client will always know when someone is viewing them. Hide when Idle The NetSupport Client icon will not be displayed unless a Control is connected or Viewing. Quiet Mode (Client not visible on Taskbar) Check this box to hide the Client icon on the Taskbar. Disable Disconnect Prevents the Client User from being able to force the Control User to disconnect. Disable Request help Prevents the Client User from being able to use the request Help Function. Beep while being Viewed (every n seconds) Whilst a Control is Viewing a Client, an audible beep will be sounded. Hotkeys for Request Help This sets the hotkeys that the User at the Client can press to raise an alert for Help. The alert will normally be displayed when a Control connects to the Client. [. . . ] Firstly, we recommend that if you want to restrict access to or protect a Client you do it at the Client, not at the Control. If the workstation contains sensitive information that you want to protect it is likely that the workstation will have some physical security measures. Perhaps it is located in a locked room, a restricted area or maybe it has some local security measures. For example, it runs NT using NTFS) It doesn't matter how good the NetSupport Client's security is if people can just walk up to the workstation and access the information. [. . . ]