User manual SONIC PRIMETIME TROUBLESHOOTING GUIDE

[. . . ] This message can also appear when attempting to burn a disc. PrimeTime failed to properly register files during the install process. · The current solution involves editing a key in the registry: -First, go into the registry editor (Start ­ Run ­ type in "regedit") -Go to the following path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Session Manager\Environment and highlight the key called "path". You'll need to add the following data to the END OF the value. Do not erase the entire value - add this information to the end. C:\Program Files\Common Files\Sonic Shared; The end of the key will look something like this: (note, the bold area was added to the key): %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\ Wbem;C:\Program Files\Sonic\MyDVD;;C:\Program Files\Sonic\MyDVD;C:\PROGRA~1\COMMON~1\ROXIOS~1\DLLS HA~1;C:\Program Files\Sonic\MyDVD;C:\Program Files\Executive Software\DiskeeperWorkstation\;C:\Program Files\Sonic\MyDVD;C:\Program Files\Common Files\Sonic Shared; Troubleshooting Guide PrimeTime technical training document Page 3 Sonic PrimeTime 2. [. . . ] In Media Center, go to My TV > Settings > Recorder > Storage to specify this directory. 2. An exclamation point appears next to the clip after it is added to the DVD/VCD. · The file selected exceeds the disc capacity. Reduce the amount of video included in this project. The file size is determined by the quality setting in Media Center. Lower the quality of the captured video to fit more content on the disc. 3. Burn DVD/VCD button is not highlighted. · Verify that there is media in the recorder and the media is supported by the CD/DVD recorder. A video must be added to the project before the burn button will become active. PrimeTime may not recognize there is a recorder attached to the system. If possible, update the firmware on the recorder. Updating the ASPI layer may also correct this potential problem. · · Troubleshooting Guide PrimeTime technical training document Page 5 Sonic PrimeTime Section 3: Build/Burn Errors Basics Basics 1. Make sure the system is up-to-date with the latest patches and drivers. Run a Windows Update, or go to www. thegreenbutton. com for updates and patches. Verify there is enough room on the hard drive to build the project. Common Issues and Solutions Common Issues and Solutions 1. The error sample cannot be rendered occurs soon after the burn button is selected. · The issue is probably specific to a file in the project. Take note of what file MyDVD was processing when the error occurs and remove this asset from the project. The recorded TV show may have been captured with errors. 2. Device Error or Sense Code errors when burning DVD/VCD. [. . . ] PrimeTime reports an unknown error after burn button is selected. · This error can occur if an incompatible version of MyDVD was installed over PrimeTime. Follow the instructions in Section 1:2 for details on how to resolve. If MyDVD was not installed and this error occurs with all DVR-MS files, follow the clean install instructions at Troubleshooting Guide PrimeTime technical training document Page 7 Sonic PrimeTime Section 4: Background Information 1. What is the DVR-MS format? · Media Center captures files with the . dvr-ms extension. [. . . ]