User manual SONICWALL SRA SSL VPN 5.0 ADMINISTRATORS GUIDE

[. . . ] COMPREHENSIVE INTERNET SECURITY SonicWALL Secure Remote Access Appliances SonicWALL SRA SSL VPN 5. 0 Administrator's Guide SonicWALL SRA SSL VPN 5. 0 Administrator's Guide SonicWALL, Inc. 2001 Logic Drive San Jose, CA 95124-3452 Phone: +1. 408. 745. 9600 Fax: +1. 408. 745. 9300 E-mail: info@sonicwall. com SonicWALL SSL VPN 5. 0 Administrator's Guide i Copyright Notice © 2010 SonicWALL, Inc. Under the copyright laws, this manual or the software described within, cannot be copied, in whole or part, without the written consent of the manufacturer, except in the normal use of the software to make a backup copy. The same proprietary and copyright notices must be affixed to any permitted copies as were affixed to the original. This exception does not allow copies to be made for others, whether or not sold, but all of the material purchased (with all backup copies) can be sold, given, or loaned to another person. [. . . ] See the "Portals > Portals" section on page 106. Step 2 186 SonicWALL SSL VPN 4. 0 Administrator's Guide Virtual Assist > Licensing Step 3 In the Edit Portal window that displays, click the Virtual Assist tab. Step 4 Click on the Enable Virtual Assist for this Portal checkbox and click OK. Virtual Assist is now enabled and ready to use. SSL VPN users will now see the Virtual Assist icon on the Virtual Office page. Uncheck the Display Technician Button checkbox to hide the technician button on the Virtual Office window and require technicians to login directly through the client. Check the Display Request Help Button checkbox to display the help button on the Virtual Office for users to launch Virtual Assist. Check the Enable Virtual Access Mode checkbox to allow Virtual Access connections to be made to this portal. This must be enabled for Virtual Assist to function on this portal. Check the Display Virtual Access Setup Link checkbox to display the Virtual Access Setup link on the Virtual Office. Optionally, you can customize all of the Virtual Assist settings for this individual portal using the tabs on this window. Virtual Assist is now enabled and ready to use. SSL VPN users will now see the Virtual Assist icon on the Virtual Office page. Step 5 Step 6 Step 7 Step 8 Step 9 SonicWALL SSL VPN 4. 0 Administrator's Guide 187 Virtual Assist > Licensing 188 SonicWALL SSL VPN 4. 0 Administrator's Guide Chapter 8: High Availability Configuration This chapter provides information and configuration tasks specific to the High Availability page on the SonicWALL SSL VPN management interface. High Availability allows two identical SonicWALL SRA 4200 appliances to provide a reliable, continuous connection to the public Internet. The two SonicWALL SRA 4200 appliances are deployed at the same time and connected together, and are called a High Availability Pair (HA Pair). This chapter contains the following sections: · · · "High Availability Overview" section on page 190 "Configuring High Availability" section on page 191 "Technical FAQ" section on page 193 SonicWALL SSL VPN 5. 0 Administrator's Guide 189 High Availability Overview High Availability Overview High Availability requires one SonicWALL SRA 4200 appliance configured as the primary device, and an identical SRA 4200 configured as the backup device. During normal operation, the primary device is in an active state, and services all connections. When the primary device loses connectivity, the backup transitions to the active state and begins to service outside connections. The necessary data is synchronized between primary and backup devices, including settings data and session data. The failover applies to loss of functionality or network-layer connectivity on the primary appliance. The failover to the backup unit occurs when critical services are affected, physical (or logical) link failure is detected, or when the primary unit loses power. Stateful High Availability Support The HA pair provides stateful user authentication failover, as authentication credentials are continuously synchronized in real time between the members of the HA pair. This allows connections initiated by the active device to failover to the backup without requiring the user to authenticate again. The HA pair does not provide stateful application session failover for sessions such as NetExtender or Virtual Assist. Disruption to users depends on the TCP/IP disconnect tolerance of the applications that they are using at the time the failover occurs. Supported Platforms High Availability is supported in SonicWALL SSL VPN 5. 0 or higher on the SonicWALL SRA 4200. 190 SonicWALL SSL VPN 5. 0 Administrator's Guide Configuring High Availability Configuring High Availability High Availability (HA) requires one SRA 4200 configured as a primary device and an identical SRA 4200 configured as a backup device as illustrated in the network diagram below. HA connection between two SRA 4200 is in an Active/Passive state. [. . . ] Answer: This is not currently supported on the appliance. 60. What versions of Citrix are supported? Answer: Citrix Portal Bookmarks have been tested and verified to support the following Citrix Application Virtualization platforms through the Citrix Web Interface: · · Servers: Citrix XenApp 5. 0, XenApp 4. 5, XenApp/Presentation Server 4. 5, Presentation Server 4. 0 and MetaframeXP Feature Release 3 Clients: XenApp Plugin version 11. 0 or earlier versions and Java client version 9. 6 or earlier versions 372 SonicWALL SSL VPN 5. 0 Administrator's Guide Appendix F: Glossary Active Directory (AD) -. A centralized directory service system produced by Microsoft that automates network management of user data, security and resources, and enables interoperation with other directories. Active Directory is designed especially for distributed networking environments. [. . . ]