User manual SONY VAIO VPC-SB1S1E/S TROUBLESHOOTING GUIDE

[. . . ] If Windows does not start and you have deleted the recovery area, you will need the Recovery Media to perform recovery. Create the Recovery Media immediately after the computer is ready for use. When do I have to perform recovery? If your computer has been unstable If your computer has been infected with a It may take some time to display the current status of the procedure. Do not eject or disconnect the media while creating Recovery Media, as doing so may result in a failure of the process. [. . . ] Select a keyboard layout and click Next. If the appropriate keyboard layout is not selected, you may not be able to enter the password correctly. To back up and restore your data when you can start Windows If you can start Windows, back up and restore your data with the Windows feature. To use the features, click Start, Control Panel, System and Security, and Backup and Restore. If you have any problem operating your computer Try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly. Read the troubleshooting information in this section or the on-screen User Guide. Launch VAIO Care and perform necessary operations. Visit the VAIO online support web site. Recovery problems I cannot recover from the recovery area Recover your computer from Recovery Media if you have used software to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in storage device without using VAIO Care Rescue. Common problems My computer does not start When using your computer for the first time, To back up and restore your data when you cannot start Windows When you cannot start Windows, back up your data with VAIO Care Rescue. To restore files which have been backed up by VAIO Care Rescue, use VAIO Data Restore Tool. I cannot create Recovery Media Try the suggestions below: 1 2 4 Restart your computer. And then, try to create Recovery Media again. Download and install the latest updates using VAIO Update. Select your operating system and click Next. Back up your files with Rescue Data if you have changed the files after you backed up them using the Windows backup feature. Try other reliable media. Restoring your data using a restore point A restore point enables you to restore your computer system files to the previous state when the restore point was created. Typically, a restore point is created automatically, for example when you install a software driver. However, we recommend that you create the restore point manually on the Control Panel window before installing any software or software drivers on your computer. 5 6 7 Click System Restore. In the Recovery window, click Open System Restore. If the Choose a different restore point option is displayed in the System Restore window, select it and click Next. Click Finish to confirm the restore point. Restart your computer if the window prompts you to restart the computer. I cannot complete the recovery process Disconnect all unnecessary external devices from your computer. Try the suggestions below: Check the condition of Recovery Media. If 8 9 you are using optical discs, check the discs for dirt or damage. If the discs are not clean, clean them and try recovering your computer again. If you cannot recover your computer from the recovery area, restart the computer and recover the computer from the recovery area again, or use Recovery Media. [. . . ] The password is case sensitive, so be sure to check letters for the current case before you enter the password. The charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack I cannot remember the power-on password If you have forgotten the power-on password, contact an authorized Sony service/support center. A reset fee will be charged. not being installed properly. To solve this problem, turn off your computer and remove the battery pack. [. . . ]