User manual SONY VAIO VGN-SR129E

[. . . ] registered trademarks of Microsoft Corporation. Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U. S. Transmeta, the Transmeta logo, Crusoe, the Crusoe logo, and combinations thereof are trademarks of Transmeta Corporation in the U. S. A. All other product names mentioned herein may be trademarks of their respective companies. [. . . ] (See Chapter 5. ) Audio? N Y In Control Panel's Sound and Audio, does the Audio tab indicate whether the unit sees its audio hardware? Y Audio? N N Y Done Disconnect any external speakers. Take the following actions: 1. Replace speaker NOTE: Refer to Warranty for coverage information. N Turn up volume for internal and external speakers. Audio? Y Done 4-22 www. hp. com Troubleshooting Guide Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont'd) No IP Address Done Thin client have a valid IP address? Y N Service the unit. NOTE: Refer to the Warranty for coverage information. Ping Loopback OK? N Y Done Y Thin client have a valid IP address? N N Reimage device using restore process Ping Gateway OK? Y Reboot unit and server Ping Server by name OK? Y N Contact Server Administrator to verify DCSONY, DNS services started. Replace network cable Done Troubleshooting Guide www. hp. com 4-23 Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont'd) Booting in Continuous Loop Using t5000 F10 Setup, change boot priority to factory defaults. Network *Check "Amount of Flash memory" in system information table. Reboot the thin client. Boot OK? N Y Service the unit. NOTE: Refer to the Warranty for coverage information. If you are using XPe OS, disable the write filter. Check that Altiris 5. 6 Deployment server is being used. Reboot the thin client. Done Y Boot OK? N Boot OK? N Y Reboot the thin client. Reimage the system. Refer to Chapter 5, "Restoring the Flash Image. " t5000 Troubleshooting Flow Chart End 4-24 www. hp. com Troubleshooting Guide Diagnostics and Troubleshooting Basic Troubleshooting If the Thin Client t5000 Series is experiencing operating problems or will not power on, review the following items. Power-On Troubleshooting Issue The thin client unit is experiencing operating problems. Procedures Ensure that the following connectors are securely plugged into the thin client unit: · Power connector · Keyboard · Mouse · Network RJ-45 connector · Monitor The thin client unit does not power on. Verify that the power supply is good by installing it on a known working unit and testing it. If the power supply does not work on the test unit, replace the power supply. If the unit does not work properly with the replaced power supply, have the unit serviced. Troubleshooting Guide www. hp. com 4-25 Diagnostics and Troubleshooting Power-On Troubleshooting (Continued) Issue The thin client unit powers on and displays a splash screen, but does not connect to the server. If there is no Client ID, MASK, and DHCP IP information there is no network connection. This may be caused by a bad cable, the server is down, or a bad system board. Contact the Call Center for service for the bad system board. If you are running in an MS RIS PXE environment go to step 2. If you are running in a Linux environment go to step 3. If you are running in an MS RIS PXE environment press the F12 key to activate the network service boot as soon as the DHCP IP information appears on the screen. If the unit does not boot to the network the server is not configured to PXE. If you missed the F12 cue, the system will try to boot to the ATA flash that is not present. The message on the screen will read: Troubleshooting Guide www. hp. com 4-29 Diagnostics and Troubleshooting ERROR: Non-system disk or disk error. Replace and press any key when ready. Pressing any key will restart the boot cycle. 3. If you are running in a Linux environment an error message will appear on the screen if there is no Client IP. Replace and press any key when ready. 4-30 www. hp. com Troubleshooting Guide 5 Restoring the Flash Image System Requirements To create a recovery device for the purpose of reflashing or restoring the software image on the ROM, you will need the following: A personal computer running Microsoft Windows 2000 Professional or Microsoft Windows XP Professional One or more SONY Compaq t5000 Series Thin Clients CD-R or CD-RW drive (if using the ISO Image option) USB flash device 32MB for Microsoft Windows CE or 512MB for Windows XP Embedded (if using the USB format) or Linux. Compatible USB flash devices (drive keys) are available from www. diskonkey. com. This restore method will not work with all USB flash devices. [. . . ] Select Thin Client Software and Drivers. Under option 2, in operating system select your thin client operating system, and then under category select BIOS, 4. From your hard drive, open the Softpaq, then open the Flash Diskette folder and double-click the . bat file. The screen prompts: Place Destination disk in drive A: Press any key when you are ready. Troubleshooting Guide www. hp. com D-1 System BIOS 6. [. . . ]