User manual SYMANTEC NORTON ANTIVIRUS 2005

[. . . ] User's Guide Norton AntiVirusTM User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 11. 0 PN: 10283763 Copyright Notice Copyright ©2004 Symantec Corporation. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. The technical documentation is being delivered to you AS-IS and Symantec Corporation makes no warranty as to its accuracy or use. [. . . ] To use the Windows shortcut menu 4 Right-click a disk, folder, or file icon, and then select an available option. Start Norton AntiVirus from the DOS command line If you are working in a DOS window (for example, writing a script or code), you can start Norton AntiVirus while still in DOS. To start Norton AntiVirus from the DOS command line 1 In the DOS window, at the prompt, type CD C:\Program Files\Norton AntiVirus\ or the directory where Norton AntiVirus is located. 2 Press Enter. 3 At the prompt, type NAVW32 4 Press Enter. 28 Getting started Activate your product Activate your product Product activation reduces software piracy and ensures that you have received genuine Symantec software. If you did not activate your product when first prompted, you will receive an Activation Needed alert every day until you activate the product. w You must activate your product within the time period specified by the alert or the product will stop working. You can activate your product from the Activation Needed alert or from the Activation option on the Help menu. Activation should take just a few minutes. To activate your product from the Activation Needed alert 1 In the alert, click Activate Now. 4 On the Activation Successful screen, click Finish. To activate your product from the Help menu 1 At the top of the main window, click Help and Support > Activation. 2 On the Activation screen, click Next. 3 On the Activation Successful screen, click Finish. If you have problems activating If you cannot connect to the Symantec servers to activate your product, first check to see if you have parental control software or an ISP that might be blocking the connection. If that doesn't resolve the issue, you can activate by phone. Getting started Activate your product 29 Check for connectivity blocking A connectivity problem can occur if you are using parental control software or are using an ISP that provides parental controls. If you suspect that parental controls are blocking the connection, configure the parental controls so that they do not block the activation procedure. You will need to log in to your parental control software as an administrator, or log in to the Internet through your ISP as an administrator, to change your configuration. Activate by phone If parental controls are not the problem, or if you cannot reconfigure your parental controls to resolve the issue, you can activate by phone. To activate by phone 1 Disconnect from the Internet. 3 After the connection fails (which could take a minute or two), select Activate my software by phone, then click Next. 4 Follow the prompts provided. 30 Getting started Turn off Auto-Protect temporarily Turn off Auto-Protect temporarily If you have not changed the default option settings, AutoProtect loads when you start your computer to guard against viruses, Trojan horses, worms, and other malicious threats. It checks programs for viruses as they are run and monitors your computer and removable media for any activity that might indicate the presence of a virus. When a virus or virus-like activity is detected, Auto-Protect alerts you. In some cases, Auto-Protect may warn you about a viruslike activity that you know is not the work of a virus. If you will be performing such an activity and want to avoid the warning, you can turn off Auto-Protect. w If you have set a password for Options, Norton AntiVirus asks you for the password before you can view or change the settings. To turn off Auto-Protect 1 In the main window, click Options. If a menu appears, click Norton AntiVirus. 2 In the Options window, under System, click AutoProtect. [. . . ] If you have trouble connecting to an internal LiveUpdate server, contact your network administrator. Why is Automatic LiveUpdate having problems connecting? Automatic LiveUpdate does not recognize proxy settings that are configured in the Internet Options Control Panel. To ensure that your proxy settings are used by Automatic LiveUpdate, you must configure them in the Symantec LiveUpdate Control Panel. 48 Frequently asked questions Troubleshoot LiveUpdate Service and support solutions The Service & Support Web site at http://service. symantec. com supports Symantec products. Customer Service helps with nontechnical issues such as orders, upgrades, replacements, and rebates. Technical Support helps with technical issues such as installing, configuring, or troubleshooting Symantec products. [. . . ]