User manual TANDBERG PRODMAN VXA 1U

[. . . ] Further, Tandberg Data reserves the right to revise this publication without obligation of Tandberg Data to notify any person or organization of such revision or changes. Tandberg DataTandberg and Exabyte, EZ17, M2, VXA, and VXAtape are registered trademarks; ExaBotics, MammothTape, and SmartClean are trademarks; SupportSuite is a service mark. All other product names are trademarks or registered trademarks of their respective owners. 433689-01 Note: The most current information about this product is available at Tandberg Data's World Wide Web site www. tandberg. com DISCLAIMER TRADEMARK NOTICES PART NUMBER II PRODUCT MANUAL 433689-01 PRODUCT WARRANTY CAUTION The Tandberg VXA-320 (VXA-3) tape drive is warranted to be free from defects in materials, parts, and workmanship, and conforms to the current product specification. [. . . ] Use only an Tandberg Data approved VXAtape Cleaning Cartridge. Discard the cartridge and use a new cleaning cartridge. Do not rewind and reuse the material in a cleaning cartridge. Reuse may redistribute contaminants previously removed from the tape path. Cleaning Tape used up 28 PRODUCT MANUAL 433689-01 RESOLVING PROBLEMS Table 4-1 Service Notification error recovery procedures (continued) Service Notification Recoverable Error\ Unrecoverable Error Suggested Recovery Procedure Retry the operation with another tape, making sure that the inserted tape was not written in VXA-1 format. If the problem persists, try power cycling the tape drive to clear the error. If you cannot resolve the problem yourself, contact Tandberg Data Technical Support (see "Contacting Tandberg Data" on page iv). To capture a log of a problem, use VXATool, which is available as a free download from www. tandberg. com. If the problem persists, you may need to return the tape drive for service; contact Tandberg Data Technical Support (see "Contacting Tandberg Data" on page iv). To get a log of the problem, use VXATool, which is available as a free download from www. tandberg. com. Make sure there is not a source of bright light shining into the tape drive. Check if the medium in the ejected cartridge is broken. If the switch covers the opening, you can write to the tape. Use a pen or small screwdriver to move the switch. If you used an application other than your normal backup application to write data to the tape, your backup application may report that it does not recognize the tape. For example, if you have used VXATool to write and read test data, the test tape will not be "recognized" by your backup application. Perform a tape erase using either VXATool or your backup application. Backup Application configuration issues If you suspect an issue with the backup application configuration, use VXATool to first confirm that the hardware is working properly. Run a VXATool Write/Read test to verify that the tape drive is communicating over the SCSI bus and that it can perform write and read operations. The readme file that accompanies the program (or the online help for the Windows version) provides instructions for using VXATool. For any questions regarding software configuration, contact your software provider. 30 PRODUCT MANUAL 433689-01 TROUBLESHOOTING WITH VXATOOL TROUBLESHOOTING WITH VXATOOL To troubleshoot problems with the tape drive, you can use the VXATool diagnostic software. This program allows you to conduct diagnostic testing and update the firmware. VXATool is available for a variety of operating environments. Download VXATool free of charge from the Support section of Tandberg Data's web site at www. tandberg. com. [. . . ] The tape drive automatically loads the tape into the tape path. Low Voltage Differential (LVD) A differential SCSI interface that allows bus lengths up to 12 meters, transfer rates up to 160 MB/sec. , and allows single-ended devices to co-exist on the bus. M msec Millisecond; one-thousandth of a second. Mean Time Between Failures (MTBF) A quantitative measure used to specify the reliability of a tape drive's mechanics and electronics as a whole under specific environmental conditions, cleanings, and duty cycle. Megabyte One million bytes. N Noise Any kind of magnetic or electric interference detected by the electronics. O OverScan Operation (OSO) The VXA technique for reading data packets independently of track shape or geometry. [. . . ]