User manual TEAMVIEWER TEAMVIEWER 5.0

[. . . ] Manual - TeamViewer 5. 0 Revision TV5. 0-7478 Table of Contents Table of Contents 1 1. 1 1. 1. 1 1. 1. 2 1. 1. 3 1. 1. 4 1. 1. 5 1. 1. 6 1. 1. 7 1. 1. 8 2 2. 1 2. 1. 1 2. 1. 2 2. 1. 3 2. 1. 4 2. 1. 5 2. 1. 6 2. 2 2. 3 2. 3. 1 2. 4 3 3. 1 3. 2 3. 3 4 4. 1 4. 2 4. 2. 1 4. 2. 2 4. 2. 3 4. 3 4. 3. 1 4. 3. 2 4. 3. 3 5 5. 1 5. 2 5. 3 5. 4 Scope of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About TeamViewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 New as of Version 5. 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] To do so please choose Confirm all for the outgoing Access Control. If the customer's incoming and the supporter's outgoing access rights deviate (e. g. supporter has outgoing Full Access, but the partner has chosen Confirm all for the incoming connections) the lowest right will be chosen. Examples: You have chosen Full Access for the outgoing Access Control but your connection partner has chosen Confirm all for the incoming connections. You won´t be able to remotely control the partners machine without him confirming it. You have chosen View and show outgoing and your partner has Full Access as incoming access mode. You can only View and show things on the partners screen. A dialog informs you about the effective access rights in case of conflicting settings. page 33 of 85 TeamViewer - Remote Support - Advanced Functions In the security tab you can determine the incoming Access Control. The discrepancy between the outgoing Access Control for the local machine and incoming Access Control for the remote machine will be shown in a window. Note: QuickSupport was developed for the spontaneous and straightforward support session. If you connect to a QuickSupport only you can determine Access Control rights on your local machine. page 34 of 85 TeamViewer - Remote Support - Advanced Functions 5. 7 Connection Info The Connection Info dialog informs you about the current connection data. You can open this dialog clicking on Extras and after that on Connection Info in the remote support window. Access control In the Access Control area the effective settings of the access control for the current connection are displayed. Information Connection type Informs you about the type of the connection Duration Informs you about the duration of the session. Traffic Informs you about the amount of data transferred. Display Informs you about the screen resolution und the color depth. Version Informs you which TeamViewer version your connection partner has. The connection Info window will display your access priviledges. page 35 of 85 TeamViewer - Presentation 6 6. 1 Presentation How to Connect with a Partner In the presentation mode an image of your desktop is transmitted to your partner's computer (Your partner does not necessarily have to run the TeamViewer software, see 6. 2 Browser based Presentation). For particularly spontaneous presentations the QuickConnect button would be best suited (see 5. 3 Connecting Via QuickConnect). This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer QuickSupport in just a few steps. How to connect with a partner for a presentation: 1. Ask your partner to start TeamViewer or TeamViewer QuickSupport. Ask your partner for his ID and the session password. Select the option Presentation in the section Create session and enter your partner's-ID in the ID field. The TeamViewer Authentication dialog opens. You are connected to your partner's computer. page 36 of 85 TeamViewer - Presentation 6. 2 Browser based Presentation By means of the browser based presentation you can give a 1:n presentation from your TeamViewer to any kind of web browser. [. . . ] This option has to be enabled when you are using the TeamViewer Manager. You can open the log file folder by clicking Extras within the TeamViewer main menu and then clicking Open log files. Advanced option for connections to other computers Enable black screen if partner input is deactivated If you disable the your partner's input the screen of the remote computer is additionally disabled. Temporarily save connection passwords Session passwords will be saved by default to enable the immediate resumption of the connection. After the shut down of TeamViewer the passwords are no longer saved. 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