User manual XEROX XJ6C

[. . . ] The Document Company XEROX DocuPrint XJ6C Ink Jet Printer 701P97999 1998 Xerox Corporation ©1998 by Xerox Corporation. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted. Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Xerox and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation and used by Xerox Canada Ltd. [. . . ] Follow the suggested solutions to correct the problem. If the problem continues, contact your local authorized Xerox representative. 25 Chapter 4 Troubleshooting the Printer Power LED is not on Cause The power cord is not securely connected. Suggested Solution Check the power cord connection. Make sure one end is securely attached to the power connection at the back of the printer and the other end of the cord is plugged into a wall outlet. Plug the power cord into a different wall outlet. Check the power cord for damage and replace it, if necessary. There is no power from the outlet. The power cord is damaged. The printed document does not match the selected printer settings Cause Some software applications override the settings selected on the DocuPrint XJ6C property pages. Previously selected printer settings are used to print the document. Suggested Solution Choose the printer settings from the application. Check the selected settings on the DocuPrint XJ6C property pages. 26 Xerox DocuPrint XJ6C Ink Jet Printer The printed document is blank Cause There may be a problem with the print head, printer cable, or your PC. Suggested Solution Print a Demo print (press and hold the Resume/FF button on the printer's control panel for 2 to 5 seconds). If the Demo print is good, check the printer cable or your PC. If the Demo print is blank, do one or more of the following: · Remove, then reinstall the print head. · Press the Cartridge Change/Clean button for 2 to 5 seconds to clean and restore the print head. · Contact the Xerox Customer Support Center. The document prints slowly Cause The Print Quality is set to High quality. Suggested Solution On the Main property page, set the Print quality to Draft or Normal. On the Advanced property page, click ImageFix to remove the check mark. 27 Chapter 4 Troubleshooting the Printer The document sent to the printer does not print Cause The printer cable is not connected properly. Suggested Solution Press and hold the Power/Reset button for 2 to 5 seconds to turn off the printer. Make sure the printer cable is securely connected to the printer and your PC. Use an IEEE 1284-compliant parallel bi-directional interface cable to connect the printer to your PC. Check the printer cable and replace it if damaged. Verify that the computer is using the parallel interface. Check your software manual to ensure that your software communicates to the interface port that your printer is connected to. [. . . ] Individual labels will not feed properly. For best results, use labels designed for ink jet printers. Do not use any label material which is partially used, folded, curled, or wrinkled. Selecting transparencies Use transparencies designed for ink jet printers only. Do not use paper-backed transparencies. Selecting banner paper Use any banner paper designed for ink jet printers. [. . . ]