User manual ALCATEL-LUCENT 4610 IV R30

[. . . ] Alcatel 4610 IV Release 3. 0 User's reference manual 1 1 WHEN YOU NEED HELP If you contact our Technical Support hotline, please have the following information: The name and version number of the product about which you are calling: i. e. Alcatel 4610 IV, Release 3. 0 2 2 Table of Contents 1 Introduction 1. 1 1. 2 1. 3 How to Use the Manual The Presentation Principle The System Administrator 7 7 8 9 2 3 Helpful Terms Feature List 13 16 Administration 3. 1 General Hints Specific Key Functions Entering the Administration Menu 3. 2 Overview of Administrative Functions Change of Administrator Password Set Time and Date Define Opening Hours Select Language Switch Opening/Closing Hours Overview of System Administration Parameters 3. 3 Automated Attendant What is an 'Automated Attendant'?Modify Opening Hours Menu Record Main Menu Record Company Greeting Modify Submenu Record Submenu Change Default Function Short Cut Common Mailbox Operator's Number 'Press Star' Question Change Transfer Type 17 17 17 18 19 21 22 24 26 28 29 30 30 32 37 39 41 44 46 48 50 51 53 54 3 3 Function for 'Non Existing Mailbox' Record 'Good Bye Announcement' 'Select Language' Question FAX Switch Modify Closing Hours Menu Copy Opening Hours Menu 3. 4 Infobox/Audiotex Modify Infobox Record Infobox Modify Function Delete Infobox Mailbox Administration Install Mailbox Modify Mailbox Reset the Password Change Notification Type Delete Mailbox Enable/Disable Answer Only Mode Switch Standard/Guest Mode Record Notification Announcement Distribution List Create Distribution List Listen/Modify Distribution List Broadcast Overview of Mailbox Parameters 3. 6 Statistics Mailbox-Statistics Infobox-Statistics Clear Statistics Counters Automated Attendant-Statistics System Utilisation-Statistics Largest Mailboxes-Statistics 3. 7 Read SW-Version 56 58 59 60 61 62 63 64 65 66 68 69 71 72 73 74 75 76 78 79 80 81 82 83 84 85 87 88 89 90 91 94 95 3. 5 4 4 4 Voice Mail Functions 4. 1 General Hints Play Back Control Recording Control Overview of Functions: Standard Mode Open the Mailbox Open the Mailbox the First Time Listen to New Messages Listen to Archived Messages Send a Copy of a Message Reply to a Message Send a Message Dial by Name Distribution List Create Distribution List Listen/Modify Distribution List Check the Receipt of a Message Record the Personal Greeting 3 Greetings ON/OFF Record 3 Personal Greetings Modify 3 Personal Greetings Select Personal Greetings Record the Name Notification Number Notification Schedule Notification ON/OFF Notification Call/Remote Consultation of the Mailbox Change of your Personal Password Select your Language Enable/Disable Answer Only Mode Information Service Overview of Functions: Guest Mode Open the Guest Mailbox the First Time Guest Mailbox: Listen to Messages Guest Mailbox: Remote Consultation 96 98 99 100 101 102 104 107 108 109 110 111 112 113 114 115 116 117 118 119 121 122 123 124 126 128 129 130 131 132 133 134 136 137 138 4. 2 4. 3 5 6 5 Overview of Automated Attendant Parameters Index 139 140 5 6 6 1 Introduction By covering voice processing requirements, the Alcatel 4610 IV helps the customers of small and medium enterprises to get out more of their business - especially with regard to the areas "Greeting", and "Mobil ity". These specific solutions are called applications. [. . . ] All submenu definitions (including announcements). The setting of 'Press star question'. The 'Short cut' The 'Non Existing Mailbox ' function. 62 62 3. 4 Infobox/Audiotex The infobox can be used as - Internal Information Service - External Infobox and as - Audiotex Information Service 5 infoboxes (number 46 to 50) are predefined for that service and can not be used in the Automated Attendant. Recording of the information is done by the system administra tor. External Infobox 45 infoboxes (number 1 to 45) are accessible to external callers. Due to multi lingual announcements they can be offered in up to 3 (4) lan guages. Audiotex Audiotex is the subject-related concatenation of infoboxes in different branches to offer a sophisticated information system to external callers. Maximum Recording Length The maximum length of the recording is 4 minutes. 63 63 Modify Infobox B This option modifies the following infobox parameters: - Record infobox announcement, - Change 'end of text' function, - Delete an infobox. Enter administration menu 4 Enter the administration menu. Press <4> for 'Modify infobox'. Enter the infobox number or press <#> to step through all existing info boxes. Announcement of current infobox parameters. Continue with: - Record infobox announcement, - Modify function or - Delete an infobox. Modify infobox Enter infobox number Announcement of: - infobox number, - Recorded text, - 'End of text' function. Technical details: There are 50 infoboxes (numbers are from 1 to 50) available in the application. Thereof 5 (numbers 46 to 50) can be listened by mailbox owners only. 'End of text' function: The default for infobox 1 to 45 and 50 is 'not used' The default for infobox 46 to 49 is 'Infobox n + 1'. 64 64 Modify Infobox: Record Infobox B This option records the announcement for an infobox. For Multi-lingual recording see "Select language". Press <4> for 'Modify infobox'. Press <1> for 'Record infobox'. - Press <3> to delete an existing announcement and use the default announcement. - Press <1> to replay your recording. - Press <*> to delete and re-record the announcement. Press <#> to confirm. Enter administration menu 4 Modify infobox Enter infobox number 1 Record infobox 3 Delete an existing announcement Record announcement # Finish recording 1 * Replay or Delete and re-record # Confirm Technical details: Per default (until changes by the administrator), an infobox has an "empty" recording and "not used" as end of text function. This is valid for all installed languages. So whenever an infobox is specified, the whole number range (1-50) is allowed without further checks (except where "external infobox" (1-45) and "internal information service" (46-50) have to be distinguished. ) 65 65 Modify Infobox: Modify Function B This option modifies the 'end of text' function of the infobox. Enter the administration menu. Enter administration menu 4 Press <4> for 'Modify infobox'. Press <2> for 'Modify function'. The 'end of text' function defines what will happen after having played the infobox announcement to a caller. [. . . ] The guest can now consult his mailbox e. g from a booth phone. Checking in a new guest deletes all messages in the mailbox. Hint: If the guest insists of changing his name or if he has lost his pass word ticket the receptionist can check out the guest and check him in again. (But consider lost messages, cleared statistic counter or metering data). [. . . ]