User manual AOPEN DRW2412PRO

[. . . ] Copyright © Copyright 2002 by AOpen Inc. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of AOpen Inc. All brand and product names are trademarks and/or registered trademarks of their respective holders. Disclaimer AOpen Inc. makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. [. . . ] Further, maximizing and minimizing windows are not recommended either. If not, any operation of these applications will intrude the CD/DVD recording process and damage your disk. Defragment your HDD before any CD/DVD recording. This is particularly important When you write files to CD/DVD+RW from HDD. Defragmentation of HDD reallocates all The files so that these relevant files are placed in the nearby clusters. This saves time and risks when CD/DVD burning software is trying to search for the files you want to record on CD or DVD. 4. 2. Installing Software For information on installing procedures and how to use the authoring software, please refer to the manual that came with it. If you want to use another type of authoring software not bundled with this product, please refer to each manual on how to install and operate. Please note that some authoring software or version of authoring software does not support this product. -- E-20 -- Technical Support English 5. Technical Support For additional information or help during installation or normal operation of this drive not available in this manual or from our Web site, please contact our dealer where you have purchased this product for support, or you may contact us directly: AOpen Inc http://www. aopen. com. tw http://english. aopen. com. tw AOpen America Inc. http://www. aopen. com AOpen Computer B. V. http://www. aopen. nl Please provide product information, including the model name and serial number, computer system information, and/or a detail description of your problem or question by E-Mail. The AOpen technical support staff will respond as quickly as possible. Firmware Upgrade The DVD+RW/+R uses Flash type firmware, a small piece of software that can be overwritten and updated. To ensure more reliable operations and enhanced performance of the drive, updates to the firmware will be made available. You can download and upgrade the latest version via our Web site regularly at http://www. aopen. com Confirming the firmware version The Windows 9x users can confirm the firmware version on DVD+RW/+R property with Device Manager. For Windows NT users, you can verify the version by opening the "Control Panel", double-clicking on "SCSI Adapter" and clicking the "Device" tab. Right click on the "DVRW2412PRO" and select "Properties". For Windows 2000 users, the firmware version will not be displayed. -- E-21 -- Technical Support English 5. 2. Troubleshooting Write problems Symptom No drive recognition Possible Causes Bad connection between IDE cable and your DVD+RW/+R drive. Using other writing software which not supports your DVD+RW/+R drive. Cannot write Using other writing software which not supports your DVD+RW/+R drive. [. . . ] This file is a self-extracted ZIP file, please run it to retrieve MSCDEX. EXE file. See if the CD-ROM, CD-R/RW, DVD-ROM or other DVD+RW/+R drives can read the CD/ DVD+RW/+R discs properly. If so, then the problem is probably with the CD-ROM/DVD-ROM drive. Contact the manufacturer of the drive for updated drivers or patch files. Q: Applications cannot locate the DVD in DVD+RW/+R drive. Some programs only locate the first logical drive letter assigned to a DVD-ROM or a DVD+RW/+R drive. [. . . ]