User manual ASCOM ALARMLINK BROCHURE

[. . . ] AlarmLink From Looming disAster to A mAnAgeAbLe situAtion ­ direCtLY, QuiCKLY And sAFeLY 2 From looming disaster to a manageable situation: all authorities involved in the alarm transmission process can take advantage of the combined alarm transmission platform AlarmLink based on Ascom openTAS to speed up the emergency response steps for safeguarding life and limb. 3 Advantages of the system for all participants: Low costs Scalable investment model "pay as you grow" Variable service level agreements ­ SLAs (flexibility, scalability, QoS) Simplified activation process by using standard networks and self-configuration Value added services Open concept for integrating any chosen device with different communication protocols User portal in the web, event information, actor management, SLA administration Open interface to the surrounding systems (e. g. ERP) Security/availability Platform supports the configuration of the communication equipment and monitors disturbance free operations Monitoring and display of system availability Only participants which are authenticated (for example end-user-terminals) are allowed to take part within the encoded data exchange. 4 Advantages of the system for you as . . . Service-Provider With AlarmLink you, as service Provider, are able to offer your customers even more in the way of efficient services. [. . . ] Further useful functions include the ability to query figures and status reports, alarm verification and filtering, plus the interface to existing command centres. example of a gUi: 6 WHat iS alarmlink?As a full service platform AlarmLink based on Ascom openTAS not only incorporates all the functions of an emergency call centre and provides secure transmission, it also supports all management duties for responding to and tracking and reporting the aftermath of an alarm. The alarm platform comprises 4 elements: Service presentation level with different views and rights for the service providers or their customers. The clients can be geographically distributed and connected via IP networks. IP-platform with applications, web and database servers that can also be configured redundantly. Network services for integrating the various types of subscriber terminals via different communication networks. Subscriber terminals communicate over different standard networks and form the interfaces to the emergency management systems. The connections to the subscriber terminals are monitored cyclically. 7 Technology AlarmLink service platform architecture comprises the network services, application support and presentation manager subsystems. The Network Services embrace the adapter as network interface, protocol interpretation mediation and MIT (Management Information Tree) for management process mapping. Application Support comprises the application-specific components that run on an application server. The Presentation Manager provides information to the logged on clients and converts data received from application support in the format required by the client. Security In order to be able to use public data networks such as the internet for transmitting critical alarm messages, protection measures are mandatory. On the basis of our comprehensive risk analysis a security concept has been drawn up to provide countermeasures for combating threats. The measures implemented guarantee the integrity and confidentiality of the data. [. . . ] Please don't hesitate to contact us if you would like to know more. " 07. 2009 Ascom (Switzerland) Ltd. Belpstrasse 37 CH-3000 Bern 14 T + 41 31 999 21 11 F + 41 31 999 16 82 teleaction@ascom. ch www. ascom. com Ascom Group Oak House Shackelford Road UK-Elstead Surrey GU8 6LB T + 44 1252 705 705 F + 44 1732 448109 ukenquires@ascom. com www. ascom. com Ascom (Finland) Oy ensimmäinen Savu Fin-01510 vantaa | Finland t +358 9 825 901 F +358 9 8259 0209 www. ascom. com © ascom (Switzerland) ag [. . . ]