User manual ASCOM MONITOR MASTER BROCHURE 1

[. . . ] PRODUCTPORTFOLIO Platform: MONITORMASTER -Findproblemsbeforeyourcustomersdo -Getthediagnosticsyouneedtofixthem -Keepservicesavailable MONITOR MASTER STATIONARy TEST PORTfOlIO Your Network: the Customer PersPeCtive Understanding, measuring, andimprovingthe qualityofyournetworkservicesisvitallyimportanttokeepingyourcustomershappyand ultimately, subscribed. Weallknowthis, but howcanweachieveit?The simple answer: Monitor Master. With overtenyearsofdevelopmentandexperience behinditandover100customersworldwide, MonitorMasteristhebestQualityofService measurementandservicemonitoringtoolon themarket. Your ChalleNges Youwanttoknowyoursubscribersaregettingagoodservice ­andbeabletoproveit n Someproblemscan'tbedetectedfrominsidethenetwork n Ifthere'saproblem, youneedtoknowimmediately n Whenthereisaproblem, youneeddetailedinformationtofixit ­fast n Youneedtomonitorawiderangeofservicesnowandevenmore inthefuture n our solutioN MonitorMasterforend-to-endmonitoring, regressiontesting, contenttesting, roaming, andrevenueassurance n Usedbyregulators, operators, andcontentproviders n Activetestprobesrun24x7totestanyserviceonanybearer n Providesdetaileddiagnosticinformationforrootcauseanalysis n Threshold-basedalarmsforautomaticproblemalerts n Centralizedreportinganddatawarehouseforshort-term, longterm, andtrendanalysisreports n MONITORMASTER­PRODUCTPORTFOLIOSTATIONARYTESTING keY PoiNts End-to-endservicemonitoring Centrallymanaged n Extensivebearersupport n Widevarietyofservicessupported n Multi-modal n CentralSIMserver n Highlyflexibleandconfigurablereporting n Monitoryourservicesfromthemost importantviewpoint:thecustomer's n Configureautomaticalerts n Forecastproblemsbeforetheyhappen n Adapteasilytoemergenttechnologies withoutproductupgrades n Diagnoseandresolvefaultsfastwith detailedtraceinformation n Tripleplay, IMS, andconvergencetesting n n moNitor master overview MonitorMasterisasoftwareandhardwareproductformeasuringthe end-to-endqualityanduserexperienceofwirelessandfixedlinedataand voiceservices. MonitorMasterformspartofAscom'sSymphonynetwork testingproductrange, whichincludesmobiledrive-testingandoptimizationsolutions. Flexibility MonitorMasterhasbeendesignedtobeahighlyflexibleproduct. It hasbeenusedbyourcustomersaroundtheworldforavarietyofactivities includinglarge-scalerevenueassurancetesting, contenttesting, prelaunch multi-modalservicetestingandroamingsolutions. MonitorMasteristhe perfectsolutionforallyourtestingneeds. Proprietary hardware The Monitor Master platform consists of stationary remote agents whichruntestsovernumerousdifferenttypesofwirelessandfixedbearers (GSM, GPRS, UMTS, HSDPA, CDMA, PSTN, WiFi, orLAN). Theseagentscanbe situatedanywhereintheworldandarecentrallycontrolledbytheQuality Managermanagementsystem. [. . . ] Methodsarealsoavailableforscoringanimageagainstareference imagetotestcontentadaptationengines. music and tunes analysis Musicandringtonedownloadsarepopularservicesformobileusers. UsingMonitorMaster'smulti-modalcapabilitiesandmusicandtunesanalysis featuresyoucanmonitorandverifyallofyourapplicationsregardlessof thedeliverymechanism. Monitor Master supports MP3, WAV, MIDI, and various other music andring-toneformats. using monitor master it is easy to analyze mobile content for conformance, interoperability, usability, and performance MONITORMASTER­PRODUCTPORTFOLIOSTATIONARYTESTING 1 data MonitorMastercantestanumberofdifferentIP-basedservices, such asFTP, HTTP, ping, andDNSlookup. Thesetestscanbeconductedover-theair, orviaaLANconnectionorbroadbandDSLline. FtP and httP MonitorMastercanconnectto, upload, anddownloadfilesfromboth FTPandHTTPservers. HTTPinteractionscanbemanagedthroughthemethodsdescribedin theBrowsingsection. FTPandHTTPtestsbothrecordanumberofKPIs, suchasconnection time, throughput, download, anduploadtime. keY PoiNts VarietyofIPbasedservicessupportedsuchasFTP, ping, DNS, HTTP n Canintegratewiththird-partytools n Packetcaptureavailablewith Wireshark n Layer3tracediagnosticdata available n tYPiCal kPis ThroughputratesforFTPandHTTP Pingroundtriptime n Packetloss% n DNSLookupresponsetime n Three-wayhandshaketime n Download/uploadtime n n Box office report showing FtP throughput over time dNs Monitor Master can also perform domain name queries on domain nameservers. Foreachlookup, theusercanspecifywhichconnectionand whichdomainnameservertouse. TestingreturnsalistofIPaddressesor resolvedhostnamesandthetimetakentoreturntheinformation. Ping Pingiswidelyusedtotestbothavailabilityofyournetworkservers andthelatencyexperiencedinthenetwork. Pingtestscanbeconfigured tosendanynumberofpacketstoadestinationserverandwillcalculate the average, minimum, and maximum round trip times along with the percentagepacketloss. third-Party integration DuetotheflexibilityofMonitorMaster, otherdata-centricservicescan easilybeintegratedintoatestscenario. Skype, SyncML, VPNconnectivity, andiTunesarejustafewexamplesofthese. voiP MonitorMastercantestVoIP, eitherpeer-to-peerbetweentwoVoIP partieswherenoSIPserverisinvolved, orviaaSIPServerwhichalsoenables VoIPtoMobileorfixedtesting. ManyinterestingKPIscanberecordedincludingaspeechqualityPESQscore. Youcanalsoconfiguredifferentcodecs suchasG. 711u-LawandA-Law, G. 723. 1/G. 722/G. 726/G. 729, Speex (8and16kHz)/GSM6. 10/iLBC. IPtracing(PCAP)isintegratedintothe VoIPsolutiontoallowdetailedanalysisoftheaVoIPsession. You are able to analyze the voiP session in wireshark MONITORMASTER­PRODUCTPORTFOLIOSTATIONARYTESTING 1 ProtoCol aNalYsis iP tracing AllIP-basedMonitorMastertestscanbeusedtocapturepacketdatain thePCAPformat, whichcanbeeasilyviewedwithstandardpacketcapture toolssuchasWireShark. Thisallowsforin-depthanalysisofalltheIPtraffic thatpassesthroughthemodemorLANinterface. keY PoiNts PCAP­Wiresharksupport Layer3tracing n Chipsetstatistics n AnalysiswithFieldAnalyzer n Root-causeanalysis n n example PCaP trace layer 3 trace and Chipset statistics GSMLayer3, WCDMANASSignaling, WCDMARRCSignaling, andCDMA Phone Messages are available for tracing on each modem on the agent. Chipsetstatistics, suchasIdleReports, NeighborReports, andHSDPAChannel statisticsarealsorecordedinthetracefiles. Thisdatacanbeanalyzedusing Ascom'spowerfulFieldAnalyzertool, allowinguserstodrilldowntopinpointtheexactcauseoffailedorpoorlyperformingtests. wireshark io graphs Field analyzer ThesignalingmessagescanalsobeprocessedbyMonitorMasterto produce: n PrecisiontimingpointsforKPImetrics, e. g. ETSIPDPContext ActivationTime n Errorcauseanalysis n CustomizedBoxOfficereportsshowingsummarizedtracedata statistics summarized hs-dPCCh CQi stats MONITORMASTER­PRODUCTPORTFOLIOSTATIONARYTESTING 1 aPPliCatioN areas DuetothewidevarietyoftasksthatMonitorMastercanperform, itis sometimessimplertodescribethevaluethatMonitorMastercanprovide bygroupingitscapabilitiesintoapplicationareas. ThemainapplicationareasforMonitorMasterthatweseewithourcustomersareEnd-to-EndTesting, FunctionalTesting, Roaming, andRevenue Assurance. Thediagrambelowoutlinesthetypesoftestingassociatedwith eachapplicationarea: eNd-to-eNd testiNg 24x7Service Monitoring n CustomerExperience Measurement n TrendAnalysis n regressioN / FuNCtioNal testiNg Ad-hocService Testing n InteractiveTesting n RegressionTesting n roamiNg Inbound/ Outbound n SIMServer Technology n ConformstoIREG Standards n reveNue assuraNCe Automatebilling recordchecks n Generatecall recordsforany networkinteraction n main application areas for monitor master Our clients often require a mix of more than one application area. Forexampleanetworkmonitoringteammayrequireend-to-endservice testing, butalsorequiread-hoctestingtoensurenewreleasesofVASplatforms function correctly with particular device profiles. The flexibility of MonitorMastermakesthispossible. ApplicationareasdescribeageneraltypeofapplicationforMonitor Master, butMonitorMasterisnotlimitedtojusttheseareas;itsflexibility meansthatmoreandmorewaysofdeployingMonitorMasterariseeach year, and the number of application areas and type of testing is always expanding. MONITORMASTER­PRODUCTPORTFOLIOSTATIONARYTESTING 1 keY PoiNts Assessthequalityofyourservices fromthecustomerperspective n 24x7round-the-clockautomated monitoring n Instantnotificationofserviceissues viaSNMPandauto-refreshreports n Benchmarkservicesagainstcompetitors n Analyzetrendsinserviceresponse timesandavailability n eNd-to-eNd moNitoriNg Modernservicesarecomplexandofteninvolvethirdpartiesthatyou cannotcontrol. Allthepartsmayappeartoworkproperlyandyettheservice stillfailsfromthecustomer'spointofview. Soit'snotenoughtomonitorthe partsofthedeliverychain, it'svitaltotesteachservicefromendtoend. instant awareness of issues If a service is not working correctly every second costs you money ­andsubscribers. Sowhensomethingdoesgowrong, youneedtoknow immediately­andpreferably, youwanttheinformationtodiagnoseand fixitquickly. Benchmarking Evenifyourservicesareworking, aretheyworkingwellenoughto meet customer expectations?Does it matter if your average SMS round triptimeis15secondsor10seconds?Bybenchmarkingagainstyourcompetitors, youcanbetterunderstandyourpositioninthemarketintermsof servicequalityandavailability­andifneedbe, improveit. summary MonitorMasteriswidelydeployedtomeettheseneedsandconcerns formanyoperatorsaroundtheworld. Withitsstrongflexibilityanddynamic reportingandalarmsystem, MonitorMasterhelpsourcustomerskeeptrack oftheirservicesona24x7basis. Inaddition, Layer3andIPtraces, combined with Monitor Master's analysis logic, enables the user to see where the failureoccurredandresolvetheissueswiftly. example Box office report highlighting service availability, with failures in red/amber. Below is a summary of service availability by service type for the previous 24 hours. MONITORMASTER­PRODUCTPORTFOLIOSTATIONARYTESTING 1 keY PoiNts Testnewandupgradedservices priortolaunch n Interactivelytestservicesatany location n Tailorreportstomeettheneedsof yournewservices n Beforeandaftertrendcomparison n Traceleveldatafordiagnosisof issues n regressioN testiNg Regressiontestingisessentialwhenyouneedtoknowthatnewor upgradedservicesaresafetolaunchtoyourcustomers. Modern, next-generationservicesinvolvingWeb2. 0componentsor VoIPservicesinteractinsuchcomplexways, evensimplechangescancause faults. Eventraditional, hardenedserviceslikeSMSorvoicecanfailgiven thenumberofelementsinvolvedindeliveringthem. Theonlywaytobesurethatyourserviceisreadyistotestitfromthe enduser'spointofview. Manualtestingisexpensive, time-consuming, and errorprone, andarealhandsetcan'tgiveyouthetechnicaldetailneeded todiagnoseaproblemandfixitquickly. [. . . ] They test and monitor many services within the national network, including: n Servicemonitoring, performance, andqualityassurance: - Transferbalance - Customercareassistancemenus - Querybalance - Vodafonelive(MobileTV[radioandnetworkinterfaces], Realtonesdownload, Gamesdownload, MP3download, and advertising) - InstantMessaging - MMS(P2P, P2P[inter-carrier]andPremiumservices[MOandMT]) - Webapplications - Productprovisioning - MVNOsservices n RevenueAssuranceinlocalandroaming(calls, messaging, data sessionsandroamingservices) n Serviceaudits(VFliveandprovisioning) n Regressiontesting(ITreleases) Someofthespecifictestcasesusedintheabovetestsinclude: USSDstage2forinteractivemenus n VoicequalitytestingusingthePESQalgorithmtoproduceMOS scoresinafullmeshconfiguration n VideoqualitytestingusingtheVMOSalgorithmtoproducescores inafullmeshconfiguration n VFlivebrowsingandcontentaudittoproducealistoffailures insidetheportal n Generalpurposetestscenarios(voice, video, USSDStage1and2, USSDCallback, SMS, MMS, datasessions)allowustotestmostof theserviceslocallyandroamingusingdifferentdevices, AandB subscribers, carriers, bearers, etc. n "Quality is extremely important to us. to ensure this we have implemented monitor master throughout our entire product service lifecycle, from testing a new service in pre-launch mode to regression testing and monitoring on launched services. monitor master has really been a key component, and enabler, for improving our revenues, costs and of course customer satisfaction!" Jose gonzalez, director Products, services & innovation, vodafone spain, madrid MONITORMASTER­PRODUCTPORTFOLIOSTATIONARYTESTING monitor master is used by over 100 operators world-wide as well as regulators and major content providers, with systems ranging from a single probe to large-scale deployments with over 460 distributed probes. monitor master`s unique customization capability is one of the key factors explaining why so many have chosen monitor master. [. . . ]