User manual AT&T 964

[. . . ] 1 USER'S MANUAL Part 2 Four-Line Intercom Speakerphone 964 Please also read Part 1 ­ Important Product Information © 2000 Advanced American Telephones. 850002940 Issue 1AT&T 6/00 Para recibir este manual en español, por favor llame al 1 800 222-3111. AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones. CONTENTS BEFORE YOU BEGIN . . . . . . . . . . . . . . . . . . . . . . . . 3 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Features List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Audible Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Turn Toll Saver On or Off . . . . . . . . . . . . . . . . . . . 24 Erase All Settings and Return the Phone to Default Settings. . . . . . . . . 24 TELEPHONE OPERATION. . . . . . . . . . . . . . . . . 25 Making or Answering a Call . . . . . . . . . . . . . . . . 26 Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Call Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Line-In-Use Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Switch Between Lines . . . . . . . . . . . . . . . . . . . . . . . . . 30 Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Temporary Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . 31 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Transfer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Table/Desk Installation . . . . . . . . . . . . . . . . . . . . . . . . . 8 Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Convenience Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 SET UP SYSTEM FEATURES . . . . . . . . . . . . . 15 Change Display Language. . . . . . . . . . . . . . . . . . . 16 Set the Time/Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Assign an Extension Number to Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Turn COVM Indicator On or Off for Each Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Turn the Ringer On or Off for Each Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Select the Ringer Type. . . . . . . . . . . . . . . . . . . . . . . . 17 Set Delay Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Turn Line Usage On or Off for Each Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Assign the Prime Line (Line Preference) . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Assign the Line Group for this Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Turn Auto-Mute On or Off. . . . . . . . . . . . . . . . . . 19 Set the Dial Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Set the Flash Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Turn Hold Reminder On or Off. . . . . . . . . . 20 Program Home and Local Area Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Set Your Phone for Single Phone Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Program the Day and Night Times for Auto-Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Program Ring Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Program Message Length. . . . . . . . . . . . . . . . . . . . 22 Turn Message Alert On or Off . . . . . . . . . . . . 22 Turn the Monitor On or Off . . . . . . . . . . . . . . . 22 Turn D-TAD Intercept On or Off. . . . . . . . 22 Set Auto-Attendant Pickup Delay. . . . . . . . 23 Program Remote Password. . . . . . . . . . . . . . . . . 23 Set Your Phone to be the Centrex Console Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Program the Centrex Console Delayed Ring Time . . . . . . . . . . . . . . . . . . . . . . . . . . 23 DIRECTORY OPERATION. . . . . . . . . . . . . . . . . . 33 Storing Names and Numbers in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Storing a Pause in a Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Storing a Temporary Tone Signal in a Directory Number . . . . . . . . . . . . . . . . . . . 35 Storing a Flash in a Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Reviewing Information Stored in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Changing Directory Entries. . . . . . . . . . . . . . . . 36 Dialing a Number from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Removing a Name and Number from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . 37 Removing All Entries from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 INTERCOM OPERATION. . . . . . . . . . . . . . . . . . . 38 Basic Intercom Operations. . . . . . . . . . . . . . . . . . 39 Making an Intercom Call with the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Making an Intercom Call with the Speakerphone or Headset . . . . . . . . . . . . . . 40 Answering an Intercom Call. . . . . . . . . . . . . . . 40 Making a Single-phone Page . . . . . . . . . . . . . . . 40 1 CONTENTS Answering a Single-phone Page . . . . . . . . . . 40 Switching Between an Intercom Call and a Single-phone Page. . . . . . . . . . 41 Ending an Intercom or Page Call . . . . . . . . . 41 Paging All Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Answering an All Page . . . . . . . . . . . . . . . . . . . . . . . . . 41 Making an Intercom Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 BEFORE YOU BEGIN ANSWERING SYSTEM Auto-Attendant Operation . . . . . . . . . 57 Turn Auto-Attendant Function On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Auto-Attendant Sequence for Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Reviewing an Auto-Attendant Outgoing Message . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Recording an Auto-Attendant Outgoing Message . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Removing an Auto-Attendant Outgoing Message . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using Multiple Auto-Attendants. . . . . . . . . . 60 · CALLER ID OPERATION. . . . . . . . . . . . . . . . . . . 43 Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Calls Received on Two or More Lines Simultaneously . . . . . . . . . . . . . 45 Message Waiting and NEW CALLS Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Removing Calls from Call List . . . . . . . . . . . . 48 Dialing a Number from Call List. . . . . . . . . 49 Saving a Number from Call List to the Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Time/Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Reset COVM Indicator. . . . . . . . . . . . . . . . . . . . . . . . 50 ANSWERING SYSTEM Remote Operation. . . . . . . . . . . . . . . . . . . . . . 61 Connect with the Answering System . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Remote Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 · ADDING A FAX MACHINE. . . . . . . . . . . . . . . . 63 Multi-Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Single Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using a Fax Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 · ANSWERING SYSTEM (D-TAD) Operation. . . . . . . . . . . . . . . . . . . . . . 51 Turning the Answering System On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Entering D-TAD Mode . . . . . . . . . . . . . . . . . . . . . . . . 52 Reviewing the Outgoing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Recording an Outgoing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Erasing the Outgoing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Monitoring Incoming Calls. . . . . . . . . . . . . . . . . 53 Listening to Your Messages. . . . . . . . . . . . . . . . . 53 Removing Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Recording a Memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Two-Way Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Audible Message Alert. . . . . . . . . . . . . . . . . . . . . . . . . 56 Toll Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 IN CASE OF DIFFICULTY. . . . . . . . . . . . . . . . . . 65 EXPANDING THE 964 SYSTEM . . . . . . . . 69 Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 · · · · CENTREX OPERATION. . . . . . . . . . . . . . . . . . . . . 71 Setup Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Enabling the Console Phone . . . . . . . . . . . . . . . 71 Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Setting Ring Delay Duration. . . . . . . . . . . . . . . . . . 72 Answering a Delayed Ring . . . . . . . . . . . . . . . . . . . 72 Picking Up Another Station's Line. . . . . . 72 · · INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 · Check to be sure your box contains: 1 Telephone 1 Handset 1 Handset cord 1 Mounting base 2 Seven-foot line cords 1 Eight-inch line cord 1 Power adapter 1 Warranty insert 1 9V battery 1 User's Manual You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you're installing the phone. The total length of telephone wiring used in this system is important. [. . . ] All digits entered after this will send tone signals. 7 9 Storing a Flash in a Directory Number You can store the switchhook flash needed to access some custom-calling services in a directory number. Press and release F where you want the switchhook flash to occur in the dialing sequence. 34 35 DIRECTORY OPERATION Reviewing Information Stored in the Directory 1 2 Enter the Directory mode. Press + or - to scroll through the directory entries -- OR -- Repeatedly press the dial pad key that has the first character of the entries you wish to review until the character you are looking for is displayed. Then press + or - to move through the entries beginning with this character. 1 DIRECTORY OPERATION Dialing a Number from the Directory Enter Directory mode and use the dial pad or Navigation buttons to find the entry for the number you wish to call (see "Reviewing Information Stored in the Directory"). When the desired directory entry is displayed on the screen, press o to place the call (the line is selected automatically) -- OR -- Press the LINE button for the line you wish to select, then press o to place the call. 2 For example, to find the entry you stored for Jim in a directory beginning with an entry for "Aaron, " press -. The screen displays: Removing a Name and Number from the Directory 1 Enter Directory mode and use the dial pad or Navigation buttons to find the entry for the number you wish to remove from the directory (see "Reviewing Information Stored in the Directory"). Press X again within three seconds to remove the entry. The screen displays: Then press the button for "J;" the screen displays: 2 3 NOTE: If there is no entry with the first letter "J, " the screen will display No Entries for "J". Removing All Entries from the Directory 1 2 3 Enter Directory mode. The screen prompts DIRECTORY REMOVE: all?. Press X again within three seconds to remove all entries. The screen displays: Changing Directory Entries 1 2 3 4 5 Find the directory entry you wish to change by following the directions under "Reviewing Information Stored in the Directory. " Press t, then use <, > and the dial keypad to edit the name. Press S to save the name and move on to edit the phone number. Use <, > and the dial keypad to edit the number. Press S to store the name and number in the directory. The screen displays your new entry and Saved!. 36 37 INTERCOM OPERATION INTERCOM OPERATION This intercom features both a single-phone page and a system-wide page. A single-phone page alerts only one phone; a system-wide page alerts all phones. Any phone with the Do Not Disturb (DND) feature activated will not receive a page. An intercom call or single-phone page automatically activates the speakerphone on the receiving phone. You can deactivate the speakerphone by lifting the handset. Basic Intercom Operations INTERCOM PAGE Any two stations connected to Line 1 can ring each other. Lets you "announce" over the speaker of the phone you're calling. The person you've called can respond just by talking. [. . . ] Then press and release I and dial the next party's extension. When this call is answered, press and release C to begin the three way conversation. Activate Room Monitor Press and release p, then dial the extension of the phone to be monitored. End Monitoring Press and release K. CALLER ID OPERATION (pages 43-50) Access a Call Waiting Call Press F. [. . . ]