User manual AT&T 984

[. . . ] 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 1 USER'S MANUAL Part 2 AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 Please also read Part 1 -- Important product information © 2006 Advanced American Telephones. AT&T and the Globe Design are trademarks of AT&T Corp. , licensed to Advanced American Telephones. 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 2 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page I Contents Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Tools needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DSL users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Programmable features list . . . . . . . . . . . . . . 8 Audible signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Battery installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Table/desk installation . . . . . . . . . . . . . . . . . . . . . 15 Wall installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Convenience ports . . . . . . . . . . . . . . . . . . . . . . . . . 21 Menu operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Shortcut to language menu . . . . . . . . . . . 24 Rapid scroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Feature setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Set one touch preference . . . . . . . . . . . . . . 25 Assign an extension number to your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Turn the ringer on or off for each line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Select the ringer type . . . . . . . . . . . . . . . . . . . . . 28 Set delay ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Turn auto-mute on or off . . . . . . . . . . . . . . 30 Set dial mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Turn hold reminder on or off . . . . . . 31 Set the time and date . . . . . . . . . . . . . . . . . . . . . 32 Turn line usage on or off for each line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Assign the prime line (line preference) . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Set automatic mode . . . . . . . . . . . . . . . . . . . . . . 35 Set the scroll rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Turn screen backlight on or off . . . 37 Turn COVM indicators on or off for each line . . . . . . . . . . . . . . . . 38 Reset COVM indicator . . . . . . . . . . . . . . . . . . 39 Telephone operation . . . . . . . . . . . . . . . . . . 57 Make or answer a call . . . . . . . . . . . . . . . . . . . . . 57 Switch between handset, headset and speakerphone . . . . . . . 59 Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Redial stack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Auto redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Switch between lines . . . . . . . . . . . . . . . . . . . . . . 63 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Temporary tone dialing . . . . . . . . . . . . . . . . . . 64 i Contents Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Program home and local area codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Assign the line group for this phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Erase all settings and return the phone to default settings . . . . . . . . . . . 42 Set answering system status . . . . . . . . . 43 Set your phone for single phone operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Set answer delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Set auto-attendant pickup delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Set auto-attendant day and night times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Turn toll saver on or off . . . . . . . . . . . . . . . . 49 Program the remote code . . . . . . . . . . . . 50 Set message length . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Turn audible message alert on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Turn monitor on or off . . . . . . . . . . . . . . . . . . 53 Turn DTAD intercept on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Set this phone to be the Centrex console phone . . . . . . . . . . . . . 55 Set the Centrex console delayed ring time . . . . . . . . . . . . . . . . . . . . . . . . . 56 Set the display language . . . . . . . . . . . . . . . . . . 56 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page II Contents Conference calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Low battery indicator . . . . . . . . . . . . . . . . . . . . . 67 Lights and what they mean . . . . . . . . . . 68 One touch operation. . . . . . . . . . . . . . . . . . 70 Store a number in a one touch location . . . . . . . . . . . . . . . . . . . . . . 71 Review a one touch entry . . . . . . . . . . . 73 Dial a one touch number . . . . . . . . . . . . . . 74 Directory operation. . . . . . . . . . . . . . . . . . . . 75 Menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Store a name and number in the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Review directory entries . . . . . . . . . . . . . . . 79 Edit a directory entry . . . . . . . . . . . . . . . . . . . . . 80 Dial a number from the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Remove a name and number from the directory . . . . . . . . . . . . . . . . . . . . . . 81 Remove all entries from the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Intercom operation . . . . . . . . . . . . . . . . . . . 83 Basic intercom operations . . . . . . . . . . . . 84 Make an intercom call with the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Make an intercom call with the speakerphone or headset . . . . . . . . . . 86 Answer an intercom call . . . . . . . . . . . . . . . . 87 End an intercom or page call . . . . . . . . 87 Page a specific extension (single-phone page) . . . . . . . . . . . . . . . . . . . . . 88 Answer a single-phone page . . . . . . . . . 88 Page all system phones . . . . . . . . . . . . . . . . . . . 89 Answer a system-wide page . . . . . . . . . 89 Make an intercom conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Room monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Caller ID operation. . . . . . . . . . . . . . . . . . . . . 91 Menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Caller ID display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Calls received on two or more lines simultaneously . . . . . . . . . . . . . . . . . . . . . 93 Display screen messages . . . . . . . . . . . . . . . . 94 Message waiting and NEW CALL light . . . . . . . . . . . . . . . . . . . . . . . . . 95 Call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Remove calls from call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Dial a number from call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Save a name and number from call history to the directory . . . . . 99 Save a number from call history to a one touch location . . . . . . . . . . . 100 Answering system DTAD operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Turn answering system on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Enter DTAD mode . . . . . . . . . . . . . . . . . . . . . . . 101 Menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Record an outgoing announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Review an outgoing announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Remove an outgoing announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Monitor incoming calls . . . . . . . . . . . . . . . . . 105 Intercept an incoming message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Listen to your messages . . . . . . . . . . . . . . 106 Remove messages . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Record a memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Record a phone conversation . . . . 109 Audible message alert . . . . . . . . . . . . . . . . . . 109 Answering system Auto-attendant operation . . . . . . . . . . . . 110 Auto-attendant sequence for callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Review an auto-attendant outgoing announcement . . . . . . . . . . 112 Record an auto-attendant outgoing announcement . . . . . . . . . . 113 ii 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page III Answering system Remote operation . . . . . . . . . . . . . . . . . . . . . . . . 116 Connect with the answering system . . . . . . . . . . . . . . . . . . . . . . 116 Remote commands . . . . . . . . . . . . . . . . . . . . . . . 117 Adding a fax machine . . . . . . . . . . . . 118 Using a fax switch . . . . . . . . . . . . . . . . . . . . . . . . . . 118 General product care . . . . . . . . . . . . . 119 Technical specifications . . . . . . . . 120 In case of difficulty . . . . . . . . . . . . . . . . . . . 121 Expanding the phone system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Line groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Private lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Centrex operation. . . . . . . . . . . . . . . . . . . . . 131 Setup checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Enable the console phone . . . . . . . . . . . 131 Console operation . . . . . . . . . . . . . . . . . . . . . . . . 131 Set ring delay duration . . . . . . . . . . . . . . . . . 132 Answer a delayed ring . . . . . . . . . . . . . . . . . . 132 Pick up another station's line . . . . . 132 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 iii Contents Remove an auto-attendant outgoing announcement . . . . . . . . . . 114 Using multiple auto-attendants . . . . . . . . . . . . . . . . . . . . . . . . . . 115 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page IV 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 1 Product overview The 984 is hearing-aid compatible and can be connected to up to four incoming telephone lines. This phone features a speakerphone for hands-free use and a headset jack compatible with most two-band 2. 5mm headsets (sold separately). The 984 allows paging, intercom and call transfers between system phones and is capable of connecting three parties in a conference call. [. . . ] NOTE: If speakerphone is programmed as the default mode (See Set automatic mode on page 35), you must press h to activate the headset. 58 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 59 Switch between handset, headset and speakerphone Timer When you make or answer a call, the timer automatically starts. The screen displays the elapsed time in minutes and seconds for the first hour (up to 59:59) and then begins again. The timer stops automatically when you hang up and the recorded time is displayed for about 10 seconds. The timer also stops when you place a call on hold and resets to 00:00 when you release hold. 59 Telephone operation ii ii k k To switch from handset to headset or speakerphone, press h or K, then replace the handset. (In order to use the headset, it must be plugged in. ) To switch from speakerphone to handset, lift the handset. (Do not press K or the call will be disconnected. ) To switch from headset to handset when the handset is in the base unit, lift the handset. To switch from headset to handset when the handset is off-hook, press h again. To switch from headset to speakerphone, press K. To switch from speakerphone to headset, insert the headset plug into the jack, and press h. To override automatic line selection, press and release a LINE button. This activates the speakerphone or headset, whichever is programmed as the default mode. 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 60 Call privacy To ensure call privacy, this phone allows only one set at a time to use a line. Cancel call privacy Telephone operation ii ii During the call, press the LINE button for the call. Others can now join the call. Restore call privacy Press the LINE button again during the call. The other phones will be dropped from the call. NOTE: call privacy is automatically restored when you end the call. NOTE: When a non-system phone answers a call, any other system phone can pick up the call by pressing the LINE button. Once a system phone picks up the call, call privacy is activated and no other system phones can listen to the call unless call privacy is canceled, but non-system phones which share that line can still join the call. Do not disturb When you activate do not disturb (DND), you will not hear paging tones, voice paging, or incoming call rings. Instead, the LINE light flashes and the INTERCOM light goes on to signal an incoming call or page. If you receive an intercom call, the INTERCOM light flashes, and the number of the intercom extension calling you appears on the display. The DND light goes on and the screen display includes DND. Press N again to resume normal call alerts. The DND light goes off and the screen no longer shows DND. When this feature is activated, callers from within your phone system will hear long beeps. p 60 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 61 Volume Handset/speakerphone/headset volume control When you are on a call, press VOLUME + to increase call volume. [. . . ] · Determine the number of phones that will be on the system. · Identify the phone that will be the console phone. · Identify the private line for the console phone. The console phone must have its own private line. [. . . ]