User manual AVAYA 2010 INDEX 9.1

[. . . ] INDeX 9. 1 2010 User Guide 38DHB0002UKCK - Issue 4 (12/00) Page 2 - Contents Contents Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2010 Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 PIN and Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Busy or Unanswered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Actions During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Transfer, Park & Hold Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Ringer Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Voice Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Good Phone Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 INDeX 9. 1 2010 User Guide 38DHB0002UKCK - Issue 4 (12/00) Introduction ­ Page 3 Introduction Using This Guide This guide is for the INDeX 2010 phone used on the INDeX telephone system operating under Software Release 9. 1. Your System Manager will be able to tell you which Software Release your system is operating under. To check what type of phone you have, look at the label on its base. This guide covers most of the features supported by the INDeX 2010 phone, your phone may not be enabled to use all of the features available. [. . . ] Allows you to remotely change the divert all number and switch it on/off. Switching a Divert On A divert is switched on by setting a divert number. It is switched off by cancelling that number. When divert all is on, you hear broken dial tone if you lift the handset or press ANSWER RELEASE but you can still make calls. Switching divert all on takes the 2010 out of group or no calls. Selecting a system speed dial for Divert All allows you to divert your calls to an external number. When you do this, internal callers hear a triple tone to warn them of the external divert. Without lifting the handset, press FEATURE . Short-chirp: Dial 10 (divert all)or 11 (divert on busy) or 12 (divert on no answer). If you make a mistake, dial to restart entry. You will then hear either:· Deep double-ring: Passcode not accepted. Dial the passcode again or press FEATURE to stop. · Double-ring: The phone already has a divert number set. To clear the stored divert number press . · Single-ring: The phone has no divert number set. Either press FEATURE to stop or dial a new divert number followed by #. For divert all, you can also press SPEED DIAL and enter a system speed dial number followed by # for an external divert. You will then hear either:· Deep double-ring: The number entered was invalid. Press FEATURE to stop or repeat the step above. · Short-chirp: Number entered okay, press FEATURE to finish. 38DHB0002UKCK - Issue 4 (12/00) INDeX 9. 1 2010 User Guide Page 20 - Diverting Calls Switching a Divert Off A divert is switched off by cancelling the stored divert number. To do this, follow the process for switching a divert on (see page 19) up to step 3 where you should press and then FEATURE. Switching No Calls On/Off If you switch on no calls after setting a divert all number, it diverts all callers and even the divert extension cannot call you. If you switch it on without setting a divert all number, all callers hear continuous tone. With no call is on, you hear broken dial tone if you lift the handset or press ANSWER RELEASE, but you can still make calls. [. . . ] 24 Idle Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Internal call Make. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Intrude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Lamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]