User manual AVAYA INDEX DT1

[. . . ]  Contents Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 DT1 Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Quick Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] Dial ANSWER RELEASE. INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999) Page 18 Transfer, Park & Hold Calls Using Transfer, Park & Hold After answering a call, you can hold it or transfer it. You can also make an enquiry call and then switch between calls. You can hold a call (where only you can retrieve it) or park the call (where other extensions can retrieve it). Remember that calls transferred to an extension with diverts set, follow those diverts just like normal calls. Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. Dial HOLD to hold your current call (Do not dial ANSWER RELEASE or replace the handset as this parks the call, then to retrieve it you must dial FEATURE 7 #). Dial the extension to which you want to transfer the call. For an announced transfer, wait for the call to be answered. ­ If okay to transfer the call, dial ANSWER RELEASE to transfer the call. ­ If unanswered or not okay to transfer the caller, dial HOLD to retrieve the first call. For an unannounced transfer, dial ANSWER RELEASE immediately (even if you hear ringing or busy tone). Parking Calls Park - Alias: - Common hold. Any extension can retrieve a parked calls by dialling the line number if known. Calls parked and not retrieved may recall your extension after a short time. You can also park a call by dialling HOLD and then replacing the handset or dialling ANSWER RELEASE. To unpark calls parked at your extension: 1. Dial FEATURE 7 #. INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999) Transfer, Park & Hold Calls ­ Page 19 Holding Calls Ringing Transfer - Alias: - Ring inward transfer. - Brokers call. Only the extension that holds a call can retrieve it unless they transfer the call. When you hold a call, the caller may hear music if installed on your system. If you now dial ANSWER RELEASE or replace the handset, the system parks the call (see page 18). Retrieve the call by dialling HOLD again or while holding the call, make another call (enquiry call) and: ­ To switch between calls, dial HOLD. ­ To transfer the held call, dial ANSWER RELEASE. ­ To conference the calls, dial FEATURE 5 (see page 15). Dial HOLD to hold your current call (Do not dial ANSWER RELEASE or replace the handset as this parks the call, to then retrieve it you must dial FEATURE 7 #). [. . . ] If necessary prepare number, why did you answer key point notes before the call. the phone" James Thurber, ­ If you get a wrong number, always apologize, it is not the other New Yorker Magazine person's fault. 1937. ­ If cut-off, callback as soon as possible. ­ If the extension diverts to Voice Mail, leave a message. [. . . ]