User manual AVAYA IP OFFICE VOICEMAILPRO

[. . . ] The same controls are also available to IP Office Voicemail Pro users if that system is running IP Office telephony mode, contact your System Administrator for details. Accessing Your Mailbox To access your mailbox from your own extension, dial *17. Until you have set an access code for your mailbox you can only access it from your own extension. By default your mailbox starts with no access code. Once you set an access code (by dialling *04 when in your mailbox), you can access your mailbox from other locations. [. . . ] · Note: Messages are automatically deleted 36 hours after being played unless you select to save the message (press 5 whilst the message is playing). Login Enter mailbox and password 3. Edit Greeting Review normal greeting 1 Review out of hours greeting 2 Review 'queued' message 3 Review 'still queued' message 4 Hunt Group Mailbox Play old messages 1 Play saved messages 2 Edit greeting 3 Delete current message 4 Save current message 5 Forward to email 6 Forwarding options 6 Repeat last message 7 Help 8 Skip current message 9 Fast forward # Rewind * Call back sender (internal) ** Direct all to email *01 Send email notification *02 Turn email use off *03 Change mailbox access code *04 User 3. Edit Greeting Listen to greeting 1 Record new greeting 2 Save new greeting 3 Save new greeting as loop 4 Return to mailbox 8 Voicemail Pro Only 6. Forwarding Forward to email 1 Forward to extension(s) 2 Foward to extension(s) with header message 3 (follow each extension number with # and then a final # to finish entry) Save message 4 · Whilst playing message the user can also press and hold 0 to pause the message. If they have a voicemail reception number set, pressing 0 will call that number. · Email options require setup by your System Administrator. · Voicemail Pro operation may be customised for some individual users and groups to provide different options. Mailbox Users Guide IP Office Page 4 40DHB0002USCP Issue 5 (09/23/2002) IP Office Mailbox User Page 5 Voicemail Help Menu You can press 8 at any time to listen to the Help Menu. · · · · · · · · · · · · · · 1 - Play old messages. 4 - Delete the message you are currently listening to. 5 - Save the message you are currently listening to. ** - Call back the sender (while listening to the message internally only). *04 - Change your access code. Additional features (not announced) · # - Forward message. · 0 - Pause message (whilst 0 is held down) or call voicemail reception. Mailbox Users Guide IP Office Page 5 40DHB0002USCP Issue 5 (09/23/2002) IP Office Mailbox User Page 6 Changing Your Greeting Message You can record a personalised greeting message by pressing 3 whilst in your mailbox. The following options are given: · · 1 - Hear your greeting message This option also allows you to hear the message you have just recorded so that you can then decide to rerecord it or save it. 2 - Change your greeting message You will be asked to speak after the tone and then press 2 at the end of the message. The system will see the 2 as the end of message and return to the menu, where you can press 1 to hear the new message and then press 3 to make the recording active. If you do not wish to use the recording you can rerecord it or just hang up and the previous greeting will still be in use. 3 - Save your greeting message If you hang up before pressing 3 the previous greeting will be used. 4 - Save your message for playing on a continuous loop This option can be used to continually play the greeting. Callers will not be able to leave a message, but may still press `0' to go to "reception" (see "Voicemail Reception" on page 7). · · Forwarding Options After listening to a message you can press 6 and use the following options: · 1 - Forward message to email To be able to use this facility you System Administrator must enter an email address for you. The message "Email not enabled on this mailbox" is heard if Voicemail Email has not been configured. · 2 - Forward message to other extensions You will be prompted to supply the list of extensions. [. . . ] You will then be returned back to the menu to enable you to hear the new message, rerecord or save the message. Mailbox Users Guide IP Office Page 7 40DHB0002USCP Issue 5 (09/23/2002) IP Office Mailbox User Page 8 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies have been transferred or licensed to Avaya. [. . . ]