User manual CANON 380EX

[. . . ] Toll-Free Live Tech Support -- (1-800-828-4040) This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 90 day limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4. Extended Service and Support -- www. canonesp. com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. [. . . ] See "Replacing a FINE Cartridge" on page 33. The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example. This error code indicates that the ink absorber is nearly full. Press the Black or Color button to cancel the error so you can continue printing. However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact your Canon service representative as early as possible. (You will need to replace a particular part of the machine. ) A communication time out occurs if an operation takes too long or if it takes too much time to send data. In such cases, disconnect and reconnect the USB cable. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph. E, 7 FINE Cartridge is not installed in the correct position. Scanning the Print Head Alignment Sheet has failed. Make sure all required boxes on the head alignment sheet are filled in, and that the sheet is set in the correct position and orientation on the Platen Glass. If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver. For details, refer to "Aligning Print Head on the Computer" in the User's Guide on-screen manual. E, 1, 4 E, 1, 5 The FINE Cartridge cannot be recognized. The FINE Cartridge cannot be recognized. E, 1, 6 Ink has run out. E, 1, 9 PictBridge compliant device is connected via a USB hub. The size of the document cannot be correctly detected or the document is too small when the Fitto-Page copying is selected. / Scanning the Print Head Alignment Sheet has failed. E, 2, 0 Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately The Power and Alarm lamps flash alternately as shown below. Disconnect the USB cable from the machine, turn the machine off, and then unplug the machine from the power supply. Plug the machine back in and turn the machine back on after leaving it for a while. If the problem is not resolved, contact your Canon Service representative. Troubleshooting 45 Error Code E, 2, x E, 3, x E, 4, x Cause An error requiring servicing might have occurred. Action Make sure that the protective material is removed from the FINE Cartridge Holder, then turn the machine off and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact your Canon service representative. LED Cannot Be Seen At All Cause The machine is not powered on or the LED is in the screen-saver mode. Action If the Power lamp is off The machine is not powered on. [. . . ] Canon USA offers a range of customer technical support* options: Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www. canontechsupport. com) Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040 Telephone Device for the Deaf (TDD-1-866-251-3752) Repair or Exchange Service Options: In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support options: Authorized Service Facility Carry-In / Mail-In Service Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA's Web site at www. canontechsupport. com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF. InstantExchange Service ** A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. [. . . ]