User manual CANON BROŽURA ŘADA DSC 2H2010 BROCHURE

[. . . ] Océ offers service programs to support different need levels, all backed by Océ’s award-winning field service, telephone support staff and factory-based technicians. [. . . ] The service programs listed below are available for Océ Display Graphics Systems inkjet printers. Océ Service & Support for DGS inkjet printers you can Why Océ Service? The Service Levels described here were developed for your convenience – a careful selection of professional services to support your business requirements. The Océ Service & Support organization has been recognized by D. F. Blumberg Associates with the Excellence in Service Business Optimization Award, ensuring you receive the best response with the systems we have put in place to serve you. Our Service & Support technicans are factory-trained to help integrate your Océ Display Graphics Systems printer into your business environment. Service Level I includes: • Options available for purchase: – additional print head replacements – faster response time – extended coverage – guaranteed uptime including media, ink, colour management and more; and identify areas where you can benefit from additional training to enhance business development and growth • • Call Screening information to assist the technician in Captures required safety specifications Corrective Maintenance Includes parts and labour visits, and print head replacements due to manufacturing defects discovered in the installation process only; excludes application support Océ worldwide strength The Océ Service & Support organization is one of the largest in the world, with more than 3, 400 technicians located in 26 countries. Each technician is backed by a worldwide system designed to maximize reliability and uptime. • Safety Modificationsalways running within the required Ensures the printer is excluding statutory holidays developing the best action plan for quick, successful resolution • Service Hours through Friday, 09. 00 to 17. 00 hrs. local time, Available Monday • Service Agreement Term Contracted on an annual basis • Technicians carry stock that addresses a high percentage of service needs Technicians use the latest technology in tools, diagnostic equipment, • and on-line service documentation to ensure quality support in Europe, North America and Asia to • Major parts depots locatedhours; satellite-stocking locations are ensure delivery within 24 • • A multi-tier escalation process ensures quick resolution trained in all areas including media, • Many technicians areand other issues that may affect printink, colour management quality strategically located for fast response  orldwide training centres and e-learning systems are available to W help technicians stay up-to-date All specifications subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their respective manufacturers in their markets and/or countries. Canon Inc. canon. com Canon (UK) Ltd Woodhatch Reigate Surrey RH2 8BF Tel: 01737 220000 Fax: 01737 220022 canon. co. uk Canon Ireland 3006 Lake Drive Citywest, Saggart Co. Dublin, Ireland Tel: 01 2052400 Fax: 01 2052525 canon. ie Canon Europe canon-europe. com English © Canon Europa N. V. , 2013 [. . . ] local time, Available Monday • Service Agreement Term Contracted on an annual basis • Technicians carry stock that addresses a high percentage of service needs Technicians use the latest technology in tools, diagnostic equipment, • and on-line service documentation to ensure quality support in Europe, North America and Asia to • Major parts depots locatedhours; satellite-stocking locations are ensure delivery within 24 • • A multi-tier escalation process ensures quick resolution trained in all areas including media, • Many technicians areand other issues that may affect printink, colour management quality strategically located for fast response  orldwide training centres and e-learning systems are available to W help technicians stay up-to-date All specifications subject to change without notice. [. . . ]