User manual CANON DGS SERVICE AND SUPPORT SYSDATA BROCHURE

[. . . ] Peace of mind Helping ensure the highest printer uptime performance Océ Service & Support programs keep you up and running The Océ Service & Support organization provides value by helping ensure the highest printer uptime performance, which enables you achieve your business goals. [. . . ] They will also show you how to use your system to maximum advantage. And while we keep your system fit for use, you can focus on your core business. What do I get? In addition to installation, you can choose from Service Level I or Service Level II support packages. Simply select the level of support your business requires. Service Level II This level offers complete peace-of-mind coverage for the customer looking to reduce costs through minimum system downtime. It is intended to help optimize quality performance and maximize productivity. Service Level II includes: Your Benefits ease • Set yourself atbusiness without worrying about the performance Focus on your investments • Secure yourassist you to ensure maximum uptime Océ experts • No hidden costs maintenance costs Up-front budgeted • Constant flow of quality prints performance with the Service Your printer always has up-to-date of your Océ Display Graphics Systems printers • All items covered under Service Level I, plus: • Help Desk with technical specialists for resolution of your Direct contact printing issue without dispatching a technician Guaranteed Response Time Reduces downtime to ensure targets are met • Modifications • Mandatory printer is performing at the optimal level to constantly Ensures the Maintenance Visits • Preventiveto minimize disruptions, technicians will replace Scheduled Support • Applicationwork with you to identify issues outside the printer Technicians worn parts and provide cleaning to ensure optimal performance and uptime achieve high quality prints; includes firmware upgrades • Focus onofprofitable business Because our excellent services, you do not have to worry about printer performance Level II program Select the level that you need Service Level I This is the basic contract for customers that do not require onsite support within 48 hours. Intended for highly-knowledgeable customers where cost-control is a priority. [. . . ] All company and/or product names are trademarks and/or registered trademarks of their respective manufacturers in their markets and/or countries. Canon Inc. canon. com Canon (UK) Ltd Woodhatch Reigate Surrey RH2 8BF Tel: 01737 220000 Fax: 01737 220022 canon. co. uk Canon Ireland 3006 Lake Drive Citywest, Saggart Co. Dublin, Ireland Tel: 01 2052400 Fax: 01 2052525 canon. ie Canon Europe canon-europe. com English © Canon Europa N. V. , 2013 [. . . ]