User manual CANON EOS VIEWER SOFTWARE GUIDE

[. . . ] EOS DIGITAL Software EOS Viewer Utility EOS Capture PhotoStitch Windows Macintosh Compatible Models EOS 20D EOS 10D EOS DIGITAL REBEL EOS 300D DIGITAL EOS D60 EOS D30 E INSTRUCTION MANUAL READ CAREFULLY BEFORE USING! CANON SOFTWARE LICENSE AGREEMENT IMPORTANT - READ THIS AGREEMENT BEFORE USING THE SOFTWARE ON THE CDROM IN THIS BOX. BY USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. This is a license agreement (the [Agreement]) between you and Canon Inc. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE SOFTWARE PROGRAM ON THE CD-ROM AND THE USER MANUAL IN THIS BOX (COLLECTIVELY, THE [SOFTWARE]) AND RETURN THE SOFTWARE WITHIN 30 DAYS FROM THE DATE OF PURCHASE TO YOUR POINT OF PURCHASE FOR A REFUND. [. . . ] W-76 6 Troubleshooting When the "Could not complete installation correctly" or "Communication between the camera and computer failed" message appears, check the items described below. The camera name is shown in the operation screens as "EOS XXX". Installation failed. If you are using Windows XP Professional or Windows 2000, are you using the computer under a user setting other than [Computer administrator] or [Administrator]? You cannot install software if a user setting other than [Computer administrator] or [Administrator] is selected. Select the [Computer administrator] user setting in Windows XP Professional or the [Administrator] user setting in Windows 2000. For detailed information on selecting the user setting, refer to the computer User's Manual. Is the cable firmly plugged into its socket? To complete the installation, ensure that the plugs on the dedicated cable are securely plugged into the ports on the camera and computer when you connect the camera to your computer (W-9). Are the camera and computer set up correctly for communication? Is the camera's power switch set to <ON>?Even when the camera's power switch is set to <ON>, operation of the Auto power off function will automatically switch the camera off. To prevent this, set the Auto power off function to [Off]. (Refer to "Menu Operations" in the camera's Instruction Manual. ) Does the [Add New Hardware Wizard] ([Found New Hardware Wizard] in Windows 2000) dialog box appear during installation? Click the [Cancel] button, disconnect the dedicated cable, and then repeat the installation procedure from the beginning. Doesn't the installer panel appear? Use the following procedure to display the installer panel. (In other versions of Windows, double-click [My Computer] on the desktop. ) rightclick the CD-ROM drive containing the CD select [Open] from the menu that appears double-click the icon on the right. W-70 Troubleshooting I have installed the software but the camera and computer cannot communicate. Is the driver installed? The driver is required for communications between the camera and computer. When you want to communicate between the camera and computer, be sure to install the driver shown below appropriate to your windows. · Windows XP/Windows Me: WIA Driver · Windows 2000/Windows 98 SE: TWAIN Driver W Have you installed the WIA Driver or TWAIN Driver? Even if you have installed the WIA Driver or TWAIN Driver, installation is not completed unless the camera is connected to the computer. Insert the Solution Disk into the CDROM drive, install the WIA Driver or TWAIN Driver, and then connect the camera to your computer. Does your computer comply with these requirements? PC with Windows XP, Windows 2000, Windows Me or Windows 98 SE preinstalled and equipped with an a USB port. * Operation is not guaranteed when a connection is used on computer systems other than those listed above. Are the camera and computer connected correctly? Connect the camera to your computer correctly using the dedicated cable (W-9). Is the correct communication mode selected on the camera? When using the EOS 20D, EOS 10D and EOS DIGITAL REBEL/300D DIGITAL, set the camera's communication mode to [Normal]. (W-8) With the EOS 10D, you must also change the firmware to version 2. 0. 0 or later. For details on changing, see the Canon website. 6 Troubleshooting and Uninstallation Is there sufficient charge left in the camera battery? Your computer does not supply power to the camera. With the EOS 20D, EOS 10D and EOS DIGITAL REBEL/300D DIGITAL, connect to the camera with an AC Adapter Kit (optional). With the EOS D60 and EOS D30, Connect to the camera with the DC Coupler supplied. Or, load a fully charged battery into the camera before connecting it to your computer. Do you have more than one camera connected to your computer? If you connect more than one camera to the same computer, the driver and camera may not operate normally. Exit the software and disconnect all the dedicated cables. Then connect only one camera to the same computer again. W-71 Troubleshooting Is the driver operating normally? Connect the camera to your computer with the dedicated cable and set the camera's power switch to <ON> (W-9) and open [Device Manager] (W-73). Click the plus symbol [+] to the left of [Imaging devices] and check that the connected camera is displayed. If the connected camera is not displayed, the driver is not operating normally. Briefly disconnect and then reconnect the dedicated cable, ensuring that the connection is secure. If the connected camera still does not appear, use the following procedure to reinstall the driver. [. . . ] M-44 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M-64 U Uninstalling the Software . . . . . . . . . . . . . . . . . . . . . . 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan U. S. A. For all inquiries concerning this camera, call toll free in the U. S. [. . . ]