User manual CANON IR 3320I BROCHURE

[. . . ] End-to-end project management ensures that the project proceeds smoothly, with a dedicated project manager acting as an interface between you and the advisory staff to ensure that the service package is delivered in its entirety, on time and on budget. The best methodologies We undertake all of our projects using methodologies and standards recognized throughout the industry. These tools define and describe the sequence of activities within the project, ensuring you receive exactly what we have committed to – and what you expect. Various widely recognized methodologies such as PRINCE2 (project management), M_o_R (risk management) and ITIL (service management) are applied. The competence of industry experts Every service is only as good as the team behind it. [. . . ] At Océ, our professional services organization consists of groups of highly skilled experts. Located at both Company head­ uarters and local operating company level, these q specialists have gained their experience through numerous successful projects in a wide variety of customer environments. Accurate documentation of scope and milestones For every project, we set up defined deliverables and a clear document structure before concluding the contract. You receive a Workflow Survey, a detailed description of your existing workflows and application environment. This is followed by a Plan of Approach, the key points of which are a definition of scope and design of the final solution. Finally, an Acceptance Booklet matches the predefined criteria against the installed solution to ensure that the delivered solution operates according to plan. “We are very happy with Océ’s competent management of the project in all its complexity. One specialist was at our full disposal to support our technical staff in working with the Océ ColorStream 3500. ” Raffaele Cotena, General Manager at Imbalplast 3 Overview of Professional Services Océ Solution Delivery Process – the framework for success All customer projects are handled within the framework of the Océ Solution Delivery Process (SDP), our main project approach. Océ SDP provides structured interdisciplinary design, implementation and maintenance of a solution tailored exactly to your needs. This approach ensures that you build on appropriate advice and receive the service to match in every phase on a step-by-step basis. Our solutions are designed for long-term support as well as upgradeability and expandability. Your benefits Your benefits skilled printing • Access to specialists solution architects and experienced business • Optimal utilization of Océ’s hardware and software technologies • Smooth production operation of entire system ndividual needs • Iyour environmentanalysis and in-depth analysis of automation, • Workflowenvironmentsdocument reliability, interfaces to mixed 5 Overview of Professional Services From installation through to operation Project management Investment in a new printing solution is a large-scale project that requires a high degree of coordination. For this reason, a dedicated project manager carries the responsibility from initial planning through to final commissioning. Color and workflow implementation This package focuses on implementing the solution designed in Package 4 in your environment and migration of your existing applications. What you get is a dependable production environment. Our activities We develop a needs analysis, coordinate the processes and take responsibility for risk management. We maintain a set of functional specifications and deadlines, manage scope, budget and timeframes, and coordinate training courses and consulting services. In parallel, the dedicated project plan is constantly updated, monitored and communicated. A final acceptance test ensures that the delivered solution matches the previously defined criteria. Our activities We install the previously agreed workflow, accompanied by various custom workshops, for example on color management or data handling. We consider aspects such as pre-flighting, application migration and performance optimization. Quality control and calibration procedures are put in place. [. . . ] Quality control and calibration procedures are put in place. Acceptance testing is carried out on the entire process and after the successful completion of commissioning the system is handed over to the future operators. Your benefits • Project on-time, in-budget and in-scope Your benefits  redictable project progress, sticking to agreed goals and P • minimization of risk • Dependable production environment  mooth solution integration S • Dedicated contact person coordinates interdisciplinary cooperation • Establishment of efficient quality control • and calibration proceduresover 6 Production ramp-up services When working with a completely new system, uncertainties and questions can arise in the first phase of production. Ex­ e­ ienced p r consultants and technicians help to clear up these un­ ertainties on site up until the point when daily production c becomes routine. Software customization services Product configuration systems and application program inter­ aces f (APIs) for Océ PRISMA® software provide a powerful method to customize the system correctly for all specific workflow requirements and allows Océ PRISMA to be inte­ rated seamlessly into existing g customer environments. Our activities A color consultant assists in pre-press and make-ready activities during the initial production phase, helping to establish and test the process in the customer’s environment. [. . . ]