User manual CANON PIXMA IP1800

[. . . ] Photo Printer series Quick Start Guide QT50919V02 Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the product):_________________________________________ Model Number (located on the top of the product): __________________________________________ Setup CD-ROM number (located on the CD-ROM):__________________________________________ Purchase Date: ______________________________________________________________________ Customer Technical Support Sequence* 1. Internet -- www. canontechsupport. com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. Email Tech Support -- www. canontechsupport. com For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. [. . . ] Just as the uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long period of time, the print head nozzles become blocked by dried ink. Periodically printing or cleaning the Print Head can prevent this blockage. 36 Routine Maintenance Cleaning Your Printer Cleaning the Paper Feed Rollers (Roller Cleaning) Clean the paper feed rollers if paper is not fed properly. Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so perform this only when necessary. 1 2 3 4 5 Make sure that the printer is turned on, and then remove any paper from the Auto Sheet Feeder. Open the Printer Properties dialog box. Refer to "Opening the Printer Properties Dialog Box Directly from the Start Menu" in "Opening the Printer Properties Dialog Box (Windows)" of the User's Guide on-screen manual. Click the Maintenance tab and then Roller Cleaning. Confirm the message, and then click OK. The Paper Feed Rollers will rotate as they clean. When the message appears, load three or more sheets of A4 or Letter-sized plain paper in the Auto Sheet Feeder. Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to "Front View" in "Main Components" of the User's Guide on-screen manual. 6 7 Confirm the displayed message and click OK. The paper that is loaded in the printer will feed through the printer and be ejected. When the confirmation message is displayed, click OK. If this procedure does not solve the problem, clean the surface of the roller with applying a slightly moisten cotton swab with water to wipe off dust or stain. If the problem still persists, contact a Canon service representative. 1 2 3 4 5 Make sure that the printer is turned on, and then remove any paper from the Auto Sheet Feeder. Open the Canon IJ Printer Utility dialog box. Refer to "Opening the Canon IJ Printer Utility (Macintosh)" in the User's Guide on-screen manual. Make sure that Cleaning is selected in the pop-up menu. Confirm the displayed message and click OK. The Paper Feed Rollers will rotate as they clean. Routine Maintenance 37 6 When the message appears, load three or more sheets of A4 or Letter-sized plain paper in the Auto Sheet Feeder. Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to "Front View" in "Main Components" of the User's Guide on-screen manual. 7 Confirm the message, and then click OK. The paper that is loaded in the printer will feed through the printer and be ejected. If this procedure does not solve the problem, clean the surface of the roller with applying a slightly moisten cotton swab with water to wipe off dust or stain. If the problem still persists, contact a Canon service representative. Cleaning the Inside of the Printer If the printed paper is smudged, the inside of the printer may be dirty. To always get best quality printing result, periodical cleaning of the inside of the printer is recommended. You can clean this part in two ways: See "Cleaning the Bottom Plate (Bottom Plate Cleaning)" on page 38. See "Cleaning the Protrusions Inside the Printer" on page 40. Important When using Photo Paper Plus Double Sided PP-101D, be sure to clean the inside of the printer before printing. Cleaning the Bottom Plate (Bottom Plate Cleaning) This section describes how to clean the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. 1 2 3 Make sure that the printer is turned on, and then remove any paper from the Auto Sheet Feeder. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then unfold the paper. Load this and only this sheet of paper in the Auto Sheet Feeder with the open side to the front. Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to "Front View" in "Main Components" of the User's Guide on-screen manual. *1 *1 Load the paper after unfolding it. 38 Routine Maintenance 4 5 6 Open the printer properties dialog box. Refer to "Opening the Printer Properties Dialog Box Directly from the Start Menu" in "Opening the Printer Properties Dialog Box (Windows)" of the User's Guide on-screen manual. Click the Maintenance tab, and then Bottom Plate Cleaning. When the confirmation message is displayed, click Execute. The paper cleans the inside of the printer as it feeds through the printer. If the ejected paper is smudged, perform the Bottom Plate Cleaning again. [. . . ] If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to your defective Product and for a ship-to location for the replacement Product (must include street address). The Canon USA repair facility will ship out the replacement Product, via 2nd day Air freight service, prepaid by Canon USA. After receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed instructions on how to ship the defective Product to the Canon USA repair facility. [. . . ]