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[. . . ] Photo All-in-One series
Quick Start Guide
QT51208V01
Getting Help from Canon
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the product): _____________________________________ Model Number (located on the top of the product): _______________________________________ Setup CD-ROM number (located on the CD-ROM): ______________________________________ Purchase Date: __________________________________________________________________
Customer Technical Support Sequence*
1. Internet -- www. canontechsupport. com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here.
2. Email Tech Support -- www. canontechsupport. com
For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.
3. [. . . ] You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph.
E, 7
FINE Cartridge is not installed in the correct position. Ink absorber is almost full.
E, 8
E, 9
The digital camera or digital video camcorder connected is not compatible with this machine.
44
Troubleshooting
Error Code
E, 1, 3
Cause
Ink level cannot be detected.
Action
Ink may have run out. The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the Stop/Reset button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. The FINE Cartridge may not be compatible with this machine. See "Replacing a FINE Cartridge" on page 33. The FINE Cartridge may not be installed properly. Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly. If the error is not resolved, the FINE Cartridge may be damaged. Contact your Canon Service representative. Replace the ink cartridge and close the Scanning Unit (Printer Cover). If printing is in progress and you want to continue printing, press the Stop/ Reset button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition. If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine. The size of the document cannot be correctly detected or the document is too small when the Fit-to-Page copying is selected. [. . . ] If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to your Product and for a ship-to location for the replacement Product (must include street address). The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA. After receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed instructions on how to ship your product to the Canon USA repair facility. [. . . ]
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