User manual CANON PIXMA MP960

[. . . ] Photo All-in-One Quick Start Guide Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the product): _________________________________________ Model Number (located on the front of the product): _________________________________________ Setup CD-ROM number (located on the CD-ROM): __________________________________________ Purchase Date: ______________________________________________________________________ Customer Technical Support Sequence* 1. Internet -- www. canontechsupport. com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. Email Tech Support -- www. canontechsupport. com For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. [. . . ] (2) Select Maintenance, then press the OK button. (3) Select Roller cleaning, then press the OK button. (4) Select Yes, then press the OK button. The Paper Feed Rollers will rotate as they clean. 4 5 6 7 Repeat step 3 twice. Open the Paper Output Tray, and then open the Output Tray Extension. (1) Put your finger on the top of the Paper Output Tray and open it gently. (2) Open the Output Tray Extension. Load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the paper source you selected in step 2. Repeat step 3 three times. The paper cleans the inside of the machine as it feeds through the machine. If there are no signs of improvement after performing cleaning three times, contact a Canon service representative. Cleaning the Inside of the Machine (Bottom Plate Cleaning) This section describes how to clean the inside of the machine. If the inside of the machine becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. Note Make sure that the Inner Cover is closed. 1 2 3 Make sure that the machine is turned on, and then remove any paper from the Auto Sheet Feeder. Open the Paper Output Tray, and then open the Output Tray Extension. (1) Put your finger on the top of the Paper Output Tray and open it gently. (2) Open the Output Tray Extension. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then unfold the paper. Routine Maintenance 69 4 Load this and only this sheet of paper in the Auto Sheet Feeder with the open side to the front. 5 Perform bottom plate cleaning. (1) Select Settings on the HOME screen. See "Basic Operation for the Operation Panel" on page 2. (2) Select Maintenance, then press the OK button. (3) Select Bottom plate cleaning, then press the OK button. (4) Select Yes, then press the OK button. The paper cleans the inside of the machine as it feeds through the machine. If the ejected paper is smudged, clean the inside of the machine again. If the problem is not resolved after performing cleaning again, the protrusions inside the machine may be stained. See "Cleaning the Protrusions Inside the Machine" on page 70. Important Even if the Cassette is selected as the paper source, paper will be fed from the Auto Sheet Feeder. Do not perform any other operation while the bottom plate is being cleaned. Cleaning the Protrusions Inside the Machine If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton swab or the like. Important Before cleaning the inner parts, be sure to turn the machine off. 70 Routine Maintenance Troubleshooting This section describes troubleshooting tips for problems you may encounter when using the machine. Note If you cannot find appropriate tips for your problem, refer to the on-screen manuals. "Error Message Is Displayed on the LCD" on page 72 "LCD Cannot Be Seen At All" on page 74 "An Unintended Language Is Displayed on the LCD" on page 75 "Cannot Install the MP Drivers" on page 76 "Cannot Connect to Computer Properly" on page 77 "Printing Speed Is Slow / USB 2. 0 Hi-Speed Connection Does Not Work" on page 77 ""Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub" or "This Device Can Perform Faster" Message Is Displayed (Windows XP Only)" on page 77 "Print Results Not Satisfactory" on page 78 "Cannot Print to End of Job" on page 78 "Part of the Page Is Not Printed" on page 78 "Colors Are Unclear" on page 78 "Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/ Straight Lines Are Misaligned" on page 79 "White Streaks" on page 80 "Printed Paper Curls or Has Ink Blots" on page 80 "Printed Surface Is Scratched/Paper Is Smudged" on page 80 "Colors Are Uneven or Streaked" on page 82 "Printing Problems When Copying" on page 82 "Printing Does Not Start" on page 82 "Paper Does Not Feed Properly" on page 84 "Paper Jams" on page 85 "Error Message Appears on the Screen" on page 88 "Writing Error/Output Error/Communication Error" on page 88 "Error Regarding Automatic Duplex Printing Is Displayed" on page 89 "Error No. : 300 Is Displayed" on page 89 "Error No. : 1700 Is Displayed" on page 90 "Error No. : 1851 Is Displayed" on page 90 "Error No. : 1856 Is Displayed" on page 90 "Error No. : 2001 Is Displayed" on page 90 "Error No. : 2500 Is Displayed" on page 90 "Cannot Print Properly from a Digital Camera" on page 91 "Cannot Print Properly from a Photo Index Sheet" on page 92 "Cannot Scan Films" on page 93 "Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed Image Is Not Clear)" on page 93 "Frames Are Not Detected Correctly" on page 93 Troubleshooting 71 If an Error Occurs When the Machine Is Connected to a Computer When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. The message may vary depending on the version of your Windows operating system. Error Message Is Displayed on the LCD If an error message is displayed on the LCD, take the corresponding action described below. Message "There are no photos in memory card. " Action There are no image data stored on the memory card that can be read by this machine. [. . . ] NOTE THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL RETAIN THE DEFECTIVE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only during the express limited-warranty period for your Product and only in the continental United States, Alaska and Hawaii during such period. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. [. . . ]