User manual CANON PIXMA MG5220 BROCHURE

[. . . ] Toll-Free Live Tech Support -- (1-800-828-4040) This option provides live telephone technical support, free of service charges, Monday- Saturday (excluding holidays), during your product's 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4. Extended Service and Support -- www. canonesp. com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. [. . . ] Be sure to use a certified USB 2. 0 Hi-Speed cable. We recommend the cable to be no longer than around 10 feet (3 meters). The operating system of your computer supports USB 2. 0 Hi-Speed connection. Obtain and install the latest update for your computer. The USB 2. 0 Hi-Speed driver operates properly. Obtain the latest version of the USB 2. 0 Hi-Speed driver compatible with your hardware and install it on your computer. Important For details on USB 2. 0 Hi-Speed of your system environment, contact the manufacturer of your computer, USB cable, or USB hub. "Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub" or "This Device Can Perform Faster" Message Is Displayed (Windows XP Only) Cause The printer is connected to a computer that does not support USB 2. 0 HiSpeed. Action Your system environment is not compatible with USB 2. 0. See "Printing Speed Is Slow / USB 2. 0 Hi-Speed Connection Does Not Work" on page 55. Troubleshooting 55 Print Results Not Satisfactory Cannot Print to End of Job Cause Size of the print data is extremely large (Windows XP/Windows 2000 only). Action In Windows XP and Windows 2000, click Print Options on the Page Setup sheet. Then, select the Reduce spool data size check box in the displayed dialog. Selecting Reduce spool data size may reduce the print quality. Part of the Page Is Not Printed Cause Page Size/Paper Size setting in the printer driver does not match the actual size of the paper loaded in the printer. Action If the Page Size setting, set in the application software you are printing from or in the printer driver, does not match the actual size of the printing paper, part of the page may not be printed. Check the page size setting in your application. Then, check Page Size on the Page Setup sheet in the printer properties dialog box of the printer driver (Windows) or Paper Size on the Page Setup dialog box of the printer driver (Macintosh). Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/ Colors Are Wrong/Straight Lines Are Misaligned Cause Ink tank is empty. Action Open the Top Cover and check the ink lamps. If you did not align the Print Head after installation, straight lines may be printed misaligned. If ruled lines are printed misaligned or print results are otherwise unsatisfactory, perform Print Head Alignment. See "Aligning the Print Head" on page 40 and perform Print Head Alignment. Set the Print Quality setting to High in Windows or Fine in Macintosh. The media is loaded with the wrong side facing upwards. Print Head is misaligned. Print quality is not set appropriately. (1)Open the printer properties dialog box. (2)On the Main sheet, click High for the Print Quality setting. (1)Open the Print dialog box. (2)Select Quality & Media in the pop-up menu and then click Detailed Setting. (3)Drag the slide bar to set Print Quality to Fine. Note Depending on the type of paper, you may not be able to set Print Quality to High (Windows) or Fine (Macintosh). Printed Paper Curls or Has Ink Blots Cause Paper is too thin. Action When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. See "Media Types You Cannot Use" on page 5. Make sure that the Media Type set in the Main sheet of the printer driver (Windows) or the Quality & Media sheet of the Print dialog box (Macintosh) matches the type of the loaded printing paper. Media Type setting in the printer driver does not match the actual type of paper. Troubleshooting 57 Printed Surface Is Scratched/Paper Is Smudged Cause Paper Feed Rollers are dirty. Action If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the Paper Feed Roller of the Auto Sheet Feeder will wear the roller, so perform this procedure only when necessary. For details on cleaning, see "Cleaning the Paper Feed Rollers (Roller Cleaning)" on page 45. [. . . ] Canon USA offers a range of customer technical support* options: Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www. canontechsupport. com) Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040 Telephone Device for the Deaf (TDD-1-866-251-3752) Repair or Exchange Service Options: In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support options: Authorized Service Facility Carry-In / Mail-In Service Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA's Web site at www. canontechsupport. com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF. InstantExchange Service ** A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. [. . . ]