User manual CANON PIXMA MX360

[. . . ] Email Tech Support -- www. canontechsupport. com For individual attention to a special issue, try emailing our friendly technical engineers, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. Toll-Free Live Tech Support -- (1-800-828-4040) This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). Extended Service and Support -- www. canonesp. com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. [. . . ] Synchronization of the counter and the actual ink level will not work properly. Important If you did not reset the counter when you installed the current ink tanks, the low ink warning may not function correctly, until the next time you replace the ink tanks. Also, ensure that you treat both counters separately. Refer to "Low Ink Warning Accompanied by Ink Tank Icon With a '?'" on Low '?' page 80. 68 Troubleshooting Troubleshooting Troubleshooting usually falls into one of the following categories. In this chapter you will find the most common printing problems. Refer to the User's Guide for additional information on topics not covered in this section. · "Cannot Install the Printer Driver" on page 70 Cannot Driver · "Print Quality is Poor or Contains Errors on page 72 Print Errors" · "Troubleshooting Printer Hardware" on page 74 Troubleshooting Hardware · "Paper Does Not Feed Properly" on page 75 Paper Properly · "Handling Error Messages" on page 76 Handling Messages · "An Error Message Appears on the Screen on page 78 An Screen" · "Cannot Print Properly through Infrared Communication on page 81 Cannot Communication" · "Cannot Print Properly from the Digital Camera on page 82 Cannot Camera" When an Error Occurs When an error occurs in printing such as the low ink tank or paper jams, a troubleshooting message is displayed automatically. The message may vary depending on your operating system. * When infrared communication is performed in Windows XP or Windows 2000, a BJ Status Monitor screen is not displayed. 69 Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Try This Follow the Easy Setup Instructions for proper printer driver installation. If the installer was forced to terminate due to an error, remove the CD-ROM from the CD-ROM drive and restart your computer. If this problem persists, contact the Customer Care Center. Other applications, such as anti-virus software, running in the background can interfere with the printer driver installation. Print the nozzle check pattern to check for uneven ink output. See "Printing the Nozzle Check Pattern" on page 42. Printing Pattern When a specific color is missing from the nozzle check pattern, clean the Print Head. If ink supply is uneven: See "Print Head Cleaning on page 47. Cleaning" Print On the Main tab, ensure that the Media Type selected matches the media loaded. In the Print dialog box, select Quality & Media from the pop-up menu, and then ensure that the Media Type selected matches the media loaded. Glossy photo paper other than Canon speciality media is used Print Quality not set properly Selecting Other Photo Paper from Media Type which may resolve the problem. Type, Load one sheet at a time and remove each sheet as soon as it is printed. Ink does not eject Ink tank is not seated properly/Printing is properly Blurred/ Colors are Wrong/White Print Head Nozzles Streaks appear clogged Incorrect paper type Be sure to set the Print Quality setting to High for Windows or Fine for Macintosh. On the Main tab, click High for the Print Quality setting. In the Print dialog box, select Quality & Media from the pop-up menu, and then click Detailed Setting Setting. [. . . ] 89 POWER lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 POWER/ERROR lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Preview before printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Print Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]