User manual CISCO SMART BUSINESS COMMUNICATIONS SYSTEM FEATURE REFERENCE GUIDE 12-2010

[. . . ] Cisco Smart Business Communications System Feature Reference Guide December 2010 Feature Description Guide Introduction Cisco® Configuration Assistant simplifies the task of configuring, deploying, and administering the Cisco Smart Business Communications System (SBCS)--a complete system of advanced voice, data, security, and wireless networking products designed specifically for small and medium-sized businesses. Cisco Configuration Assistant improves network security and performance and substantially reduces deployment and configuration time. This PCbased application features a simple graphical user interface (GUI) and provides everything required to quickly set up a small office network. Cisco Configuration Assistant provides: Configuration, deployment, and ongoing network management support for the Cisco Smart Business Communications System Multiple network views Simplified network reporting Drag-and-drop software updates Troubleshooting This document lists Cisco SBCS system features that can be configured using Cisco Configuration Assistant versions 2. 2(5) and 3. 0. [. . . ] Integrated messaging brings voice, fax, and email together at the email client. An intercom line is a dedicated two-way audio path between two phones. The Cisco Unified Communications 500 supports intercom functions for one-way and press-to-answer voice connections using a dedicated pair of intercom directory numbers on two phones that speed-dial each other. When you press an intercom speed-dial button, a call is speed-dialed to the directory number that is the other half of the dedicated pair. The called phone automatically answers the call in speakerphone mode with mute activated, providing a one-way voice path from the initiator to the recipient. A beep is sounded when the call is autoanswered to alert the recipient to the incoming call. To respond to the intercom call and open a two-way voice path, the recipient deactivates the mute function by pressing the Mute button. Hunt groups Password and PIN security protection Integrated messaging Intercom lines Interdigit timeout International languages and tones Key system Voice-system features Users, phones, and extensions Voice-system features Interdigit timeout is the number of seconds the system waits between dialed digits. International languages and tones refer to the language used for text displays and the country-specific tones and cadences required for connection to the local telephone network. In a key system, most phones have nearly identical configurations, in which each phone can answer any incoming PSTN call on any line without the aid of a receptionist, an automated-attendant service, or (expensive) directinward-dialing (DID) lines. Also, the lines act as shared lines - you can put a call on hold on one phone and resume the call on another phone without invoking call transfer. This Cisco Unified Communications 500 configuration option sets the system up to act as a key system; refer also to "Key system" and "Dedicated FXO trunk lines. " Refer to "International languages and tones. " You can leave multiple voice messages for the same or different subscribers without having to hang up and call back to the system each time. Keyswitch telephone system Voice-system features Languages and Voice-system tones features Leaving multiple voice messages in the same session License upgrades Voice-system features Voice-system features An enforced system determines how many phones can register to the system using the Cisco Licensing System. Customers wanting additional phones can purchase a software license upgrade, receive a PAK ID, register this PAK ID on Cisco. com, and receive a license file by email (or within Cisco Configuration Assistant); the file is applied to the system, stored in ROM, and used to allow additional phones to connect or register. The live-record feature enables IP phone users in a Cisco Unified Communications 500 system to record a phone conversation with the Cisco Unified Communications 500 voicemail system. Callers will hear a brief pause and optional tone at the start of call recording. By option (required in some states or countries), an audible notification, by either announcement or periodic beep, alerts participants that the conversation is being recorded. Live reply enables voicemail subscribers to make a phone call to the sender of a voice message while listening to the message by pressing 4-4. The local directory lists all internal users with extension number by name plus the option to add 250 external additional names and phone numbers that a user can search then autodial using the IP Phone display. You can pick up another phone ringing in the same group without dialing the group number. You can easily add new IP phone country locales (text on display phones plus tones heard). New calls to this hunt-group type ring the directory number that has been idle for the longest duration. An option is for the phone instead of the directory number to be used for timing. Cisco Unified Communications 500 configuration includes backing up voicemail using Cisco Configuration Assistant by choosing the backup option. [. . . ] With no special dialing or button to push, it is very easy to set up and use. You can set up a voice hunt group to ring all phones at one time; the voice hunt group is also known as a blast or parallel hunt group This Cisco Unified Communications 500 Smart Productivity Application for Cisco IP Phones with a larger display allows you to interact with the voicemail system as an XML application; it is included without charge. You can listen to new messages play though the phone, forward, send a message, save, delete, set greetings, change password, and manage groups and notification options - all without listening to the voicemail system prompts. With this View Participant IP Phone softkey option when participating on a conference call (ad hoc or meet-me), you can see all the users currently participating in the conference. [. . . ]