User manual COBY MP-C641 Release Note

[. . . ] COBY MPC-641 IMPORTANT PLEASE READ! COMMON TROUBLESHOOTING ISSUES ISSUE #1 WHAT DOES "FILE OPEN ERROR" MEAN This error message indicates that the file is DRM (Digital Rights Management) protected and it cannot be read or the file is an incorrect file. ISSUE # 2 WHY DOES MY MP3 PLAYER READ "NO FILE" If your MP3 player reads no file after you have transferred files into the unit then it simply means you have transferred an invalid file format into the unit. [. . . ] See issue# 10. ISSUE # 7 WHY DOES MY MP3 PLAYER FREEZES IN PLAY MODE If your MP3 player freezes in play mode, it means you are using a WMA file with DRM (Digital Rights Management). The WMA file is a protected file and cannot be played on the MP3 player. ISSUE # 8 WHY DOES MY MP3 PLAYER FREEZES ON "COBY" If the MP3 player freezes on COBY as soon as it is turned on, it means a corrupted file(s) has been transferred into the player. You will need to remove/delete the file(s) from the MP3 player by formatting the MP3 player. 1) Make sure the player is turned on. 2) Connect the MP3 player to the Computer. 3) The PC will automatically detect the player as "Removable Disk" under MY COMPUTER. 4) Using the mouse, right click on the "Removable Disk" and from the menu, select " Format" (see below). 1) On the Format widow (see below), select "quick format" and "OK". ISSUE # 9 WHY DOES MY MP3 HAS NO SOUND If the counter on the MP3 player is counting then it means you're playing a protected WMA file or the 3. 5mm headphone jack is defective. A sample MP3 file can be downloaded from our web site just to confirm where the problem lies. Click here for the sample file http://www. cobyusa. com/support/support. php?sub_cat=manual ISSUE #10 HOW DO I RESET/UPGRADE THE FIRMWARE ON THE MP3 PLAYER 1) Make sure the player is turned on. [. . . ] You can also reach us online at customerservice@cobyusa. com or techsupport@cobyusa. com 1-800-681-2629 OR 718-416-3197 [. . . ]