User manual CRESTRON CNTV-CS

[. . . ] The current threshold is non-adjustable. If the CNTV-CS detects that the set is ON, the CNTV (or other Cresnet processor) will not attempt to turn it ON which would inadvertently turn the set OFF. The electronic relay of the CNTV-CS is internally protected against polarity reversal and does not generate any voltage across the terminals. The terminals represent a contact closure, the digital signals are high for open or low for closed. [. . . ] Refer to CNTV Operations Guide (latest revision of Doc. 8105) for further information. Problem Solving Troubleshooting The table below provides corrective action for possible trouble situations of the CNTV-CS. If further assistance is required, please contact a Crestron technical support representative. CNTV-CS Troubleshooting TROUBLE CNTV (or other Crestron processor) not sensing television OFF/ON status. CNTV-CS not sensing current. POSSIBLE CAUSE(S) Television not drawing enough current to trigger CNTV-CS. CNTV-CS is not transferring power to its outlet. CORRECTIVE ACTION Make sure the television is at least a 9-inch color. Verify that the television turns OFF/ON manually. Confirm that power outlet has AC voltage and CNTV-CS is firmly plugged into outlet. Confirm that CNTV-CS outlet has AC when plugged into power outlet and television plug is firmly plugged into the CNTV-CS outlet. CNTV-CS digital output Verify that each digital output wire and the digital wires or connector not firmly connector is firmly connected. CNTV (or other Crestron Verify that CNTV (or other Crestron processor) is processor) not programmed programmed to recognize the digital input pin (1, for CNTV-CS digital 2, 3 or 4) of the CNTV-CS connector. connector pins. Further Inquiries If after reviewing this Operations Guide for the CNTV-CS, you cannot locate specific information or have questions, please take advantage of Crestron's award winning technical support team by calling: · · · · · · In the US and Canada, call Crestron's corporate headquarters at 1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400. In Europe, call Crestron International at +32-15-50-99-50. In Asia, call Crestron Asia at +852-2341-2016. In Latin America, call Crestron Latin America at +525-574-15-90. In Australia, call Soundcorp at +613-941-61066. In New Zealand, call Amber Technologies at +649-410-8382. For local support from exclusive Crestron factory-trained personnel call: 4 · Current Sensor for CNTV: CNTV-CS Operations Guide ­ DOC. 8152 Crestron CNTV-CS Current Sensor for CNTV Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange, or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. Products may be returned for credit, exchange, or service with a CRESTRON Return Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON, Cresskill, N. J. , or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. [. . . ] In no event shall CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising from the sale or use of this equipment. CRESTRON makes no other warranties nor authorizes any other party to offer any warranty, expressed or implied, including warranties of merchantability for this product. This warranty statement supersedes all previous warranties. Trademark Information All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered trademark of Microsoft Corporation. [. . . ]