User manual DIRECTV HD RECEIVER

[. . . ] USER GUIDE DIRECTV® HD RECEIVER DIRECTV® STANDARD RECEIVER NON-DVR RECEIVERS Your receiver is ENERGY STAR qualified, giving you the benefit of saving energy and helping our environment (This may not apply to older models). When used in conjunction with a DIRECTV Subscription, this receiver meets ENERGY STAR criteria without requiring the consumer to take any additional steps. Welcome to the DIRECTV Family! Welcome!Now that you're plugged in, it's time to start enjoying access to over 265 channels of TV programming, including Sirius XM and Sonic Tap satellite music channels, plus an extensive Pay Per View selection. We'll take you step by step through everything from pushing the POWER button to searching and finding your favorite programs. [. . . ] You will need to be logged into your account on directv. com to complete this process. - Running the System Test (later in this section) can also help you diagnose and solve many common problems. Reset Button SD Receiver HD Receiver Reset Button 68 DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS Troubleshooting Tips On-Screen Messages There may be times when you see an on-screen message similar to the one on the right. The top line of the message gives a brief description of what causes the on-screen message to display, while the second line displays instructions to follow. Most on-screen messages supply a code in parentheses. That code is used by DIRECTV Customer Service to help troubleshoot your call. The message at right shows an example of trying to view a channel that you have not purchased or that is not in your programming package. To resolve the situation, call Customer Service at 1-800-DIRECTV and mention the code when prompted. Chapter 1 Chapter 2 Chapter 3 System Software Updates DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an update is sent, you will see an on-screen message and you may experience a disruption in reception for a few minutes. Your reception should return to normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates. Chapter 4 Chapter 5 Chapter 4 - Troubleshooting 69 DIRECTV® Receiver or TV Problems Problem: Progress bar freezes while Acquiring Guide Data / Data From Satellite While the "Acquiring Guide Data" or "Acquiring Data From Satellite" message is on the screen, progress freezes during download. Possible Causes: - This may be normal. After five minutes, the screen saver will display. Press any key on the remote to see the progress bar again. - May happen if your satellite dish isn't adjusted properly. Solution: - If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the DIRECTV® Receiver and wait for program guide information to be acquired. Problem: Wrong picture, blue screen, snow or black/blank picture Your TV displays incorrect picture, or you have a blue, black, snowy or blank screen. Possible Causes: - The DIRECTV® Receiver and most TVs and VCRs let you toggle between different video sources. - Your TV may be on a different input source than what you are trying to view. Solution: - If you don't see the signal you think you should be seeing, try using these buttons to toggle between the signals: · Press the TV/VCR button on the VCR remote or on the VCR's front panel. · Press the INPUT button on the TV remote control to change video source. - If problems persist, turn off all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV® Receiver back on. - Check your connections and cables. 70 DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS DIRECTV® Receiver or TV Problems Problem: DIRECTV® Receiver will not turn on Your receiver won't turn on with either the remote or from the front panel. Chapter 1 Possible Causes: - Remote batteries are dead. - Receiver or power strip is not plugged in to a power source, or power cord is not plugged in to receiver. - Wall outlet is dead. Chapter 2 Solution: - Make sure the remote control MODE switch is in the left-most position (DIRECTV Mode), and press PWR (power key) or press POWER button on the front panel of the receiver. - Verify that the power cord is plugged into the DIRECTV® Receiver and the wall outlet. - Check the outlet or power strip to make sure it is "live" by plugging in something else. [. . . ] SEE HTTP://WWW. MPEGLA. COM Standard and HD Receivers - Version 1. 1 - 102909 120 DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS Icon Reference Arrow Icons Indicate that a show's start or end time is earlier or later than is visible in the Guide program cell. LEFT and RIGHT arrows on the remote offer special functionality. Objects are scrollable above or below the visible window UP and DOWN arrows on the receiver front panel offer special functionality. Indicates a program is set to Autotune Indicates Autotune has been set for all episodes of an ongoing program. Indicates showing that was set by the user was canceled by the scheduler due to an unexpected conflict. Shows Autotune has been set for matching programs in a Search. [. . . ]