User manual ESET NOD32 V3

[. . . ] You can also contact ESET Customer Care directly from here. 1. Installation Before beginning installation, please close all running programs. ESET NOD32 Antivirus contains components that may conflict with other antivirus programs that may already be installed on your computer. ESET strongly recommends that you remove the other program to prevent potential problems. [. . . ] However, at any time you may open ESET NOD32 Antivirus to check your protection status or to perform various scanning and maintenance tasks. To open the ESET NOD32 Antivirus user interface, do one of following: Doubleclick on the ESET NOD32 Antivirus icon located in the Windows notification area (System tray) On the Windows taskbar, click Start > All Programs > ESET > ESET NOD32 Antivirus > ESET NOD32 Antivirus A color change in this icon indicates a possible problem with ESET NOD32 Antivirus. 3. Entering Username and Password for update If your license has expired and you have received a new User name and Password after purchasing a renewal (or you did not enter them during installation), enter the new User name and Password in the update setup window. This step is critical in order to receive updates so that your computer is continually protected against newly emerging threats. In the left pane of the ESET NOD32 Antivirus screen, select Setup and then click Enter User name and Password on the right. Enter the data you received in the License details window and click OK to confirm. Your Username and Password are both case sensitive. Copying and pasting from the license email is recommended. Update By default, ESET NOD32 Antivirus retrieves updates automatically. If you did not enter your Username and Password during installation then no automatic update would have occurred. We recommend performing the update manually as follows: Select Update in the left pane of the main ESET NOD32 Antivirus screen Click Update virus signature database 4. Computer scanning The update module will connect to the Internet, contact an available ESET update server and download digitally signed update files. These files contain the most recent malware signatures and new definitions for advanced heuristics and other program modules. As soon as a newer update has been installed, ESET NOD32 Antivirus displays a notification in the system tray area showing the version number of the installed virus signature database. Note: You only need to perform a manual update once. Afterwards, ESET NOD32 Antivirus will download the update files automatically. After successful installation and update, we recommend that you perform a complete computer scan to check for threats. To do this, click Computer scan in the main ESET NOD32 Antivirus screen and select Standard scan. Scanning of all local hard drives will begin. As long as the scan continues, the status window shows the progress bar as well as the current statistics about scanned and infected files found. If a threat is detected, ESET NOD32 Antivirus quarantines the file and displays an alert in the system tray area. You should be able to continue working normally during the scan. 5. [. . . ] Next, type in as detailed a description of the issue as possible in the Question or issue description field. In addition to the issue description, ESET NOD32 Antivirus also supports submission of other important information that can help pinpoint the problem. We strongly recommend you leave all options selected. To view the information submitted before it is sent to ESET, select the Display submitted data with confirmation checkbox. Besides submitting system information, you can also attach any file if relevant to the issue or question. Click Next to proceed to the next step. Click Next to proceed to the next step. After you have filled in all necessary information, submit the request to Customer Care by clicking the Finish button. [. . . ]