User manual HP BRIO BA210

[. . . ] HP Brio BA210 Business PCs Setting Up Getting Started Fixing Problems Adding Components . . . www. hp. com/go/briosupport Brio Guide Table of Contents Setting Up Your Brio Unpacking the PC and Monitor . 5 Getting Started with Brio Starting Your Brio . 11 HP Brio Center-Your Desktop Assistant . 16 If You Have a Problem What to Do First. [. . . ] 4 Restore all data files and software applications that were not part of your PC's original configuration. If you received any software CDs with your PC in addition to the Brio Assist CD-ROMs, you must also reinstall these applications. Manually Reinstalling Drivers 1 Insert the Brio Assist CD-ROM - Drivers & Utilities in the CD-ROM drive while your operating system is running. 2 Using Windows Explorer, select the driver(s) you need to reinstall. 3 Follow the installation instructions contained in the README file accompanying the driver. Running HP DiagTools 1 Insert the Brio Assist CD-ROM - Drivers & Utilities in the CD-ROM drive and restart the PC. 2 In the menu that appears, select Run Hardware Diagnostics. 3 Follow the onscreen instructions in the DiagTools (or e-DiagTools) screen that appears. 44 Support and Information Services Support and Information Services You can learn more about HP service and support from the support Web site: www. hp. com/go/briosupport. Collecting Information on Your PC Before Contacting Support Take a piece of paper and note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently: PC Description Model number Serial number RAM See label on the right side of your PC. See label on the right side of your PC. · Number of megabytes installed · The amount of RAM is displayed on the Summary Screen, accessed by pressing Esc during start-up. Question or Problem Write down a brief description of the problem Frequency Run OK?Recent changes to the PC Any DiagTools errors?How long has the PC been running normally?Have there been any recent changes made to the PC?Refer to page 42. Hardware The BIOS version is displayed on the Summary Screen, accessed by pressing Esc during start-up. Did the problem occur after changes were made to the BIOS using the Setup program? Operating System Are you using the original operating system software that came preloaded on your PC?If no, what is the operating system version?Any operating system-generated error messages Any errors during boot (Power-On Self Test). This test checks all installed components. Select Settings Á Control Panel from the Start menu, then click on the System icon. The operating system version is displayed under System. Please note down exact text of error message. Any POST errors will be displayed on your monitor screen or signalled by beep codes. Information on Your Warranty and Customer Care Centers Details about your warranty entitlement and how to contact HP Customer Care Centers are available on the back cover of this guide and on page 88 respectively. 45 Support and Information Services 46 Status 4 Upgrading and Replacing Brio Hardware This chapter describes how to: · upgrade hardware components · replace faulty components Important - Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inside the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the Cover and Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] THE NEED FOR SUCH PATCHES MOST LIKELY APPLIES TO THE OPERATING SYSTEM SOFTWARE AND ANY MICROSOFT APPLICATIONS SHIPPED WITH THIS PRODUCT. FOR MORE YEAR 2000 INFORMATION THE CUSTOMER IS URGED TO CONTACT MICROSOFT AT 1-888-MSFTY2K (IN U. S. A AND CANADA), THEIR LOCAL MICROSOFT OFFICE (ALL OTHER COUNTRIES) OR TO VISIT MICROSOFT'S WEB SITE AT: www. microsoft. com/y2k. 87 HP Customer Care Center Phone Numbers HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve hardware issues related to HP products and, if necessary, initiate appropriate service procedures. In the U. S. A, telephone support is available 24 hours a day, 7 days a week. Elsewhere, it is available during normal office hours. 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