User manual HP BUSINESS INKJET 2200/2250

[. . . ] Acknowledgments HP ColorSmart III, PhotoREt III, and HP ZoomSmart Scaling Technology are trademarks of Hewlett-Packard Company. Microsoft®, MS Windows®, Windows®, and Windows NT® are U. S. registered trademarks of Microsoft Corporation. Macintosh® and Apple® are registered trademarks of Apple Computer, Inc. [. . . ] Open the ink printhead door and check if the printhead is missing, improperly installed, or the wrong printhead. If none of these solutions work, replace the printhead. Follow the instructions in the printer message. Follow the instructions in the printer message. [COLOR] PRINTHEAD MISSING The printer cannot detect the ink printhead because it is missing, improperly installed, or defective. BAD INK CARTRIDGE OR PRINTHEAD LOAD [TRAY] WITH [MEDIA TYPE] [MEDIA SIZE] PRINTED PAGE IS DRYING. . . PRESS RESUME TO CONTINUE PERSONALITY CARD NOT RECOGNIZED RESET JETDIRECT CARD CLOSE ALL COVERS OUT OF MEMORY The printer detects a faulty ink cartridge or printhead. Printer requires media of a specific type and size to be loaded in specified paper tray. Printer is letting the current page dry. Remove the wet page and press the Resume button to continue printing. Reinstall the personality card or replace it. From the RESET Menu, press the Value Button to select EIO RESET. Follow the instructions in the printer message. Cancel the current print job, and add additional memory, or reduce the complexity of the document you are trying to print. The printer cannot detect the card because it is missing, improperly installed, or defective. Prompts user to reset the internal parameters of the JetDirect card. The printer will not print until all access covers are properly closed. The printer is out of memory and cannot print the current job. 6-6 troubleshooting troubleshooting General Troubleshooting Tips 1. If the printer LCD panel displays a recoverable error message, see Understanding Printer Messages on page 6-5 for instructions on how to resolve the problem. Solution See Understanding Printer Messages on page 6-5 for information on how to resolve such errors. Example BAD INK CARTRIDGE OR PRINTHEAD, CLOSE ALL COVERS, etc. E: XXXX E: XXXX-X-Y-Z E: XX Your printer may have a hardware problem. Turn OFF the printer, wait for a few seconds and then turn it ON again. If the message persists, your printer may need servicing, write down the error code and contact HP. 2. If the LED is flashing and the printer does not print, lift up the printhead access cover and make sure the hook on the printhead cover is properly secured by the carriage latch. Printing a Configuration Page Note: If an HP JetDirect EIO print server card is installed, two pages will print. To print a Configuration page: 1. Press the Menu button until INFORMATION MENU appears. Press the Item button until PRINT CONFIGURATION appears. Press the Resume button to print the configuration page. 7-1 The Configuration page will looks similar to one of the following pages. If the PS/PCL5 upgrade Kit is installed (included with the 2250), the Configuration Page looks like the page on the right: 1 2 3 4 The Configuration page is divided into the following sections: Item 1 2 3 4 Description Printer Information shows general printer information such as Firmware version number, Model and Service ID. [. . . ] The multiple pages appear decreased in size and arranged based on the number of pages printed on the sheet. The Pages per Sheet option does not work effectively with all page setup options. Some applications request a different resolution, page size, or paper source, or orientations for different pages of a document. Combining page setup options while using the Pages per Sheet option might produce unexpected print results. [. . . ]