User manual HP COMPAQ EVO D310 MICRO-DESKTOP

[. . . ] www. hp. com/go/e-diagtools hp e-diagtools 4. 0 user's guide hp compaq business pcs hp workstations & servers hp notebook pcs Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information that is protected by copyright. [. . . ] This is useful if your Service Provider is equipped with a Virtual Call Assistant, because you can emit the audio signal over the phone so your Support Provider can analyze the audio signal to help solve your problem. 38 English 4 e-Diagtools Basic System Test What is Tested What is Tested The tests vary to some extent from platform to platform. For the most up-to-date list of tests, refer to the Readme or Whatsnew file provided with the e-Diagtools software (available on HP Support web site described on page 7). The following components are included in the basic tests. System board: timer and real time clock Main memory IDE hard disk drives SCSI hard disk drives Optical drives (CD-ROM, DVD, CD-RW drives) Floppy disk drive Graphics system Audio system LAN Keyboard (PS2 only) Mouse (PS2 only, except on Notebook PCs) Modem (PCI modem only) Serial and parallel ports. Each test listed above is performed only if it is appropriate for your computer's configuration. For example, if your computer does not have a SCSI controller, or no SCSI hard disk is connected to the SCSI controller, no SCSI tests will be done. NOTE e-Diagtools does not test components that have not been detected (refer to "If a Component is Not Detected" on page 32 for more information). 39 4 e-Diagtools Basic System Test What is Tested 40 English 5 this chapter applies to hp compaq business pcs hp workstations hp notebook pcs Advanced System Tests This chapter describes the advanced system tests. Individual computer components can be thoroughly tested using the advanced system tests. 5 Advanced System Tests Overview of the Advanced System Tests Overview of the Advanced System Tests The advanced system tests can be used to test each of the computer's components. These tests are more thorough and cover a wider range of functionality than the basic system tests. Some of the advanced tests require user interaction. Unlike the basic system test which tests the components automatically, you must manually select the tests you want to run. You can select one or several tests to run. You can run the tests just once or, in many cases, you can run the tests repeatedly by selecting loop mode. Running the tests repeatedly is useful for detecting hardware problems that occur intermittently. How to Enter the Advanced System Tests The advanced system tests can be entered after the basic system tests have been completed. NOTE You can also go directly to the Advanced System Test screen from the welcome screen (shown on page 22). To do this, press Ctrl and F11 for Compaq Corporate PCs, or Ctrl and F9 for Notebook PCs. This is recommended only for advanced users who want to test a specific problem. In most cases it is essential to run the hardware detection phase and basic tests before performing any advanced tests. Example of an advanced system test screen 42 English 5 Advanced System Tests How to Run an Advanced System Test How to Run an Advanced System Test To perform an advanced test: 1 Select the tests you want to run. To do this, highlight each test using the keyboard arrow keys then press the Enter key or the keyboard space bar. Some tests may not be available for your HP computer. 2 If you want to run the tests once, press F2. If you want to run the tests repeatedly in a loop, press F12. [. . . ] This is part of the e-Diagtools family of tools. It runs under Windows and is used exclusively for HP Notebook PCs. This is a utility that the computer's BIOS uses to display BIOS error messages on the screen. This is part of the e-Diagtools family of tools. [. . . ]