User manual HP DESKJET 3300

[. . . ] inside back cover Print cartridge selection numbers. back cover Language 4 English 2 Finding information In addition to this reference guide, several documents are included with the HP printer. Windows Setup poster The setup poster offers information about printer software and hardware setup and installation troubleshooting. Macintosh Setup poster The setup poster offers information about printer software and hardware setup and installation troubleshooting. Onscreen user's guide See the onscreen user's guide for information about printer features, printing, maintenance, and troubleshooting. To view the Windows onscreen user's guide, click Start, point to Programs, point to HP, point to HP Deskjet 3840 Series, and then click User's Guide. Onscreen user's guide An HTML browser is required to view the onscreen user's guide. The user's guide is designed to be viewed with Microsoft Internet Explorer 5. 0 or later for optimal performance. [. . . ] This printer and its replacement cartridges are sold in select countries/regions as provided on the printer packaging. For information about replacing or maintaining print cartridges, see the onscreen user's guide. 5 Troubleshooting Use the information in this section if you have problems setting up the HP printer, if you cannot print after you set up the printer, or if a paper jam occurs. This section also explains where to find additional troubleshooting information. Section Topics Page The installation program does not start automatically. Installation troubleshooting for Windows An "Unknown Device" message appears. The installation program stops when it looks for new hardware. (Windows only) The printer name does not appear in the list of printers after I click Print on the File menu. (Macintosh only) The printer will not print or the computer is not responding. This is a list of additional troubleshooting topics that are discussed in the onscreen user's guide. page 7 page 7 page 8 page 10 page 10 page 11 page 11 Printer is not printing after installation Paper jam Still need help? Language 4 English 6 Installation troubleshooting for Windows Use the information in this section if you have problems setting up the HP printer. The installation program does not start automatically when the CD is inserted. Possible causes · Autorun is disabled. · The computer cannot find the autorun. exe file on the CD-ROM. Problem Solution 1. Verify that the printer software CD was inserted into a supported CD-ROM drive. Follow the onscreen instructions to finish the installation. Note: Restart the antivirus program after the printer is installed. Language 4 8 Printer is not printing after installation 1 Verify that these conditions have been met: The printer is connected to the power source. The print cartridges are correctly installed. Paper or other media is correctly loaded in the In tray. After you confirm that all of these conditions have been met, restart the computer. 2 If the problem persists, look for the issue below: Issue (Windows only) The printer does not appear in the list of printers after I click Print on the File menu. (Macintosh only) The printer will not print or the computer is not responding. Error messages occur. Where to find more information See page 10. See page 10. See page 11. English See the onscreen user's guide. See "Finding information" on page 3 for information about how to view the user's guide. 9 Problem (Windows only) The printer software seemed to install correctly, but the printer name does not appear in the list of printers after I click Print on the File menu or in the Printers folder in Control Panel. Possible causes The printer software failed to install. Solution 1. Quit any antivirus programs or other software programs that are running on the computer. Note: To quit the antivirus program, follow the manufacturer's instructions for turning off the software. 2. Insert the printer software CD into the computer CD-ROM drive and follow the onscreen instructions. Follow the instructions in "The installation program stops when it looks for new hardware" on page 8, starting with step 3. Note: Restart the antivirus program after the printer is installed. Problem (Macintosh only) The printer will not print or the computer is not responding. Solution Delete the print job by using the following procedure: Mac OS 9. x English 1. [. . . ] Remove any paper that is inside of the printer by pulling it out from the back of the printer. 4. Reprint the document. Still need help? See the onscreen user's guide for solutions to these issues: · Print quality is poor · Power light is flashing · Document is misprinted · Photos are not printing correctly · Borderless printing problems · Document prints slowly · Error messages English To view the onscreen user's guide · Windows: Click Start, point to Programs, point to HP, point to HP Deskjet 3840 Series, and then click User's Guide. · Macintosh: On the desktop, double-click the HP Deskjet 3840 Series User's Guide icon. 11 HP support Support process Follow these steps to troubleshoot the printer: 1. Search the onscreen user's guide on your computer (see page 3) for information about the issue. [. . . ]