User manual HP DESKWRITER 600

[. . . ] Customer Telephone Support To resolve problems with your printer use the suggestions provided in the If You Have a Printing Problem section in this user's guide. From a touch tone phone, you can reach our automated, 24hour fax retrieval service that allows you to request information on HP Products by calling: HP FIRST Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 333-1917 To reach 24-hour access to pre-recorded messages for common printer problems, call: HP Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 333-1917 If you continue to have problems call the HP Customer Support Center to speak with someone for technical assistance or for repair information. This service is free during the hardware warranty of your printer; however, you are charged a toll for the phone call. If your printer is out of warranty, see the If You Have a Printing Problem section of this user's guide. HP Customer Support Center. . . . . . . . . . . . . . . . . . [. . . ] If the printer is not printing a single sheet at a time, or if the paper does not pass into or through the printer as expected, find the symptom in the following table that best matches the observed condition of your printer. For each listed symptom, more than one solution is usually possible. The first solution given is the most probable corrective action for the symptom. However, if that solution does not solve the problem, perform the other solutions in the order they appear until the problem is solved. NO E T For more information about using envelopes, see the ReadMe file. Symptom Paper does not get picked up from the IN tray. Solution The paper in the IN tray is not pressed against the paper feeder of the printer. Move the paper stack toward the printer until it presses against the paper feeder. The paper path in the printer is blocked. Remove the OUT tray, remove any paper from the IN tray, and lower the card guide if it is in the up position. Make sure the paper width adjuster is not preventing paper from loading. Too much paper is in the IN tray at one time. Remove a few sheets of paper. ······························································································································ 52 I F YOU HAVE A PR I NTI NG PR OB LE M ······························································································································ Symptom Paper does not advance into the printer. Solution You are printing on a transparency or special paper and the automatic dry timer is operating correctly. Wait for the page to drop into the OUT tray. Remove the paper stack from the IN tray. Make sure the stack is even and does not contain curled or damaged paper. Reload the stack evenly in the IN tray so the stack's right side aligns with the printer's right side. If the paper is less than 8 2/3 inches (22 cm) in length, release the handle of the paper length adjuster. (This reduces the paper capacity of the IN tray to a maximum stack height of 5/ 16 inch (0. 8 cm). ) Push the paper length adjuster toward the printer until it stops. The OUT tray is improperly installed in the printer. Make sure the OUT tray is fully installed into the printer and rests evenly on the IN tray. If necessary, lift the top cover, insert the OUT tray, and lower the top cover. Different paper types, sizes, or weights are loaded in the IN tray at the same time. Remove the stack and reload paper of only one type, size, and weight. The exception to this is when you are printing on Avery paper labels: be sure the stack of Avery paper labels is placed print side down on top of 25 sheets of paper before the combined stack is inserted into the IN tray. [. . . ] Choose Start next to Align Print Cartridge. Click Align and follow the on-screen instructions. ······························································································································ 85 S E C T I ON SE VE N ··································································································· Symptom Black and white output instead of color. Solution Grayscale printing is selected in the Print dialog box. Turn off the Print in Grayscale setting. Color printing is not selected in your software. [. . . ]