User manual HP KAYAK XA

[. . . ] DiagTools User's Guide HP Vectra PCs HP Kayak PC Workstations Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information that is protected by copyright. [. . . ] If the non-detected component is in this list, continue to the next step. 2 Check that the PC is correctly configured in the PC's Setup program. (Refer to page 7 for more information about the PC's Setup program. ) 3 Refer to the User's Guide that came with the PC for information about troubleshooting the PC. 4 Run the Hardware Diagnostics and proceed to the basic system test. NOTE DiagTools does not test components that have not been detected. However, we recommend that you continue with the basic system test to verify that the underlying components are functioning correctly. For example: a PC has a PCI SCSI controller card installed and a SCSI hard disk connected to this controller. Even if the SCSI hard disk drive is not detected, running the basic system test will ensure the correct functioning of the PCI system that supports the SCSI controller. 5 If the problem persists, contact your local or HP-dedicated Support Agent for assistance. English 17 2 Hardware Detection If a PC Component is Not Detected 18 English 3 Basic System Test This chapter describes the basic system test performed by the Vectra and Kayak Hardware Diagnostics. 3 Basic System Test Overview of the Basic System Test Overview of the Basic System Test The basic system test is performed after hardware detection. The purpose of the basic system tests is to verify the correct operation of the PC's hardware. For each detected hardware component, the test will confirm that: · · · The component is powered-on The component has been initialized for use The component is operating correctly under MS-DOS. Unlike the advanced system tests, the basic system test is done automatically and no user input or guidance is needed. This test phase is suitable for all types of users, including novice and non-technical users. Most of the PC's components are tested during the basic system test. To test all of the PC's components, use the advanced systems tests. How to Run the Basic System Test The basic system test is performed after the hardware detection phase. To do the basic system test, follow these steps: 1 Start DiagTools. To learn how to do this, refer to chapter 1, Starting DiagTools. 2 Follow the instructions on the screen to proceed with hardware detection. Hardware detection is described in chapter 2. 3 You will then be invited to proceed with the basic system test. NOTE The screen may flicker during the basic system test. This is normal. 20 English 3 Basic System Test Test Result: PASS Test Result: PASS It the basic system test is successful, a screen similar to the following will appear: The following action is recommended: · If you are running the Hardware Diagnostics for verification purposes only, there is no need to continue with the Advanced Tests or to create a support ticket. If you are investigating a known hardware problem, press to create a Support Ticket. [. . . ] 5 Save the file and exit the text editor. English 35 5 The Support Ticket Adding Comments to the Support Ticket 36 English 6 Hewlett Packard Support and Information Services 6 Hewlett Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP Vectra and Kayak equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not commonly used with the HP Vectra and HP Kayak. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. 38 English 6 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day, 7 days per week, ensuring that the most up-to-date information is always available. HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service, accessible via modem. This service provides information about your HP PC, and allows you to communicate with other HP users through an on-line user forum. [. . . ]