User manual HP LASERJET 2400

[. . . ] hp LaserJet 2400 series use HP LaserJet 2400 series printer User Guide Copyright and License © 2004 Copyright Hewlett-Packard Development Company, L. P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. [. . . ] (See the getting started [start] guide. ) Check that the computer port is configured and working properly. (Try connecting another printer to that port and printing. ) If printing with the PS driver, on the Printing submenu (on the Configure Device menu) at the printer control panel, set PRINT PS ERRORS=ON, and then print the job again. If an error page prints, see the instructions in the next column. On the System Setup submenu (on the Configure Device menu) at the printer control panel, make sure that PERSONALITY=AUTO. You might be missing a printer message that could help you solve the problem. On the System Setup submenu (on the Configure Device menu) at the printer control panel, temporarily turn the Clearable Warnings and Auto Continue settings off. Then, print the job again. The printer might have received a nonstandard PS code. On the System Setup submenu (on the Configure Device menu) at the printer control panel, set PERSONALITY=PS for this print job only. After the job has printed, return the setting to AUTO. Make sure that the print job is a PS job, and that you are using the PS driver. The printer might have received PS code although it is set to PCL. On the System Setup submenu (on the Configure Device menu), set PERSONALITY=AUTO. ENWW Troubleshooting flowchart 99 4 Does the job print as expected? YES NO Print is garbled, or only a portion of the page prints. Printing stops in the middle of the job. A printer control panel setting is not taking effect. Go to step 5. 100 Chapter 4 Problem solving ENWW Check that you are using the proper printer driver. (See Using the printer driver. ) The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file. Test the cable by trying it on another computer (if possible). Replace the interface cable with a high-quality cable (see Part numbers). Simplify the print job, print at a lower resolution, or install more printer memory. (See Printer memory. ) You might be missing a printer message that could help you solve the problem. On the System Setup submenu (on the Configure Device menu) at the printer control panel, temporarily turn the Clearable Warnings and Auto Continue settings off. [. . . ] Include a completed copy of the Service information form. In the U. S. , call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. 224 Appendix G Service and support ENWW Service information form WHO IS RETURNING THE EQUIPMENT? [. . . ]