User manual HP PROLIANT XW460C BLADE WORKSTATION PROLIANT XW SERIES BLADE WORKSTATIONS AND OPTIONS - GLOBAL LIMITED WARRANTY AND

[. . . ] HP ProLiant xw Series Blade Workstations and Options Global Limited Warranty and Technical Support 390381-001 May 6, 2005 Global Limited Warranty and Technical Support May 6, 2005 390381-001 1 Hardware Limited Warranty General Terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP's website for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP. EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, HP MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. [. . . ] If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP service organization for response time availability in your area. *ATA and SATA hard drives have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are installed. Global Limited Warranty and Technical Support May 6, 2005 390381-001 5 Table 2: ProLiant and IA-32 Server Options1 Products Batteries Cables Disk Drive Enclosures Hard Disk Drives (ATA, SATA)6 Hard Disk Drives (SCSI) Host Bus Adapters Memory Network Adapters (NIC) Optical Drives Power Protection and Management Processors Racks and Rack Accessories Remote Insight Lights Out Edition II boards Smart Array Shared Storage Limited Warranty Period and Service Delivery Method2 1 year parts4 1 year parts 3 years parts 1 year parts 3 years parts 3 years parts 1 year parts 1 year parts 3 years parts Year 1: parts and onsite labor Years 2-3: parts only 3 years parts 3 years parts 1 year parts 3 years parts 3 years on-site 3 years labor 3 years parts Response Time3 1 to 5 business days5 1 to 5 business days 1 to 5 business days 1 to 5 business days 1 to 5 business days 1 to 5 business days 1 to 5 business days 1 to 5 business days 1 to 5 business days Parts: 1 to 5 business days Labor: Next business day 1 to 5 business days 1 to 5 business days 1 to 5 business days Next business day Storage Array Controllers 1 1 to 5 business days Table 2 describes ProLiant and IA-32 server option products only. The warranty terms for other options available from HP are set forth in the limited warranty provided with those options. 2 Warranty Service indicated in this table reflects base level warranty offerings. Enhancements to base warranty may be included with your HP Hardware Product; for current warranty information contact the nearest HP Sales office. 3 HP may, at its sole discretion, determine that on-site warranty service is not necessary on a case-bycase basis. HP will provide telephone support for any required BIOS and Firmware upgrades; such upgrades will not be covered by HP's onsite warranty service. Response times are based on local standard business days and working hours. Unless otherwise noted, all responses are measured from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has begun to provide support or remote diagnostics. HP strongly encourages you to accept the use of, or to employ available support technologies provided by HP. If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements. Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased. On-site Warranty Service Your HP Limited Warranty service may include on-site labor support to repair your hardware. HP provides on-site service during standard office hours. Standard office hours are typically 08. 00 to 17. 00, Monday through Friday, but may vary with local business practices. If your location is outside the customary service zone (typically 50km) response times may be longer or there may be additional charges. To locate the nearest HP authorized service provider refer to the HP website at http://www. hp. com/support. HP may, at its sole discretion, determine if on-site warranty service is required. For example, in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and documentation provided by HP. You are also required to co-operate with HP in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. In order to receive onsite support, you must: (a) have a representative present when HP provides warranty services at your site; (b) notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors; (c) subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information and systems determined necessary by HP to provide timely support; (d) ensure that all manufacturers labels (such as serial numbers) are in place , accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations. [. . . ] The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller. Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start date. See your HP Option Limited Warranty for more details. Non-HP options are provided "AS IS". [. . . ]