User manual HP STORAGEWORKS ESL9000 TAPE LIBRARY

[. . . ] user guide hp StorageWorks ESL9000 series tape library Sixth Edition (April 2003) Part Number: 243491-026 Product Regulatory Series ID Number: ED1002 This guide describes procedures for operating, maintaining, and troubleshooting the HP StorageWorks ESL9000 Series tape library. © Hewlett-Packard Company, 2003. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information, which is protected by copyright. [. . . ] If the problems persist, contact your authorized service provider. Table 14: Start Up Problems Problem The library does not power on. Corrective Action Make sure the power cord is connected to a grounded electrical outlet. Make sure that the power distribution assembly (left rear corner of cabinet) circuit breaker is on. Make sure that all power supplies are switched on. Make sure that the power switch behind the slide panel just below the control panel is on. The library or tape drives do not respond on the SCSI bus. Make sure each SCSI device on the same SCSI bus has a unique address and the last device is properly terminated 90 HP StorageWorks ESL9000 Series Tape Library User Guide Maintenance and Troubleshooting Table 14: Start Up Problems (Continued) Problem During initialization, the library reports "Not Ready. " One or more tape drives fail to spin up during start-up. Corrective Action Determine the failure type by checking any previous error codes returned to the host computer. With the tape drive powered off, check all power connections. Make sure the correct number of drives is specified in the library's configuration. Make sure the hot-swap switch is set correctly on the drives that did not spin up. The library starts up in standby mode. Press the Standby button to verify that the library switches to on-line mode. You can use the control panel to select either on-line or standby mode at powerup. Control Panel Problems Table 15 lists corrective actions for control panel problems. If the problems persist, contact your authorized service provider. Table 15: Control Panel Problems Problem The control panel is blank. Corrective Action Make sure the power cord is connected to a grounded electrical outlet. Make sure that the power distribution assembly (left rear corner of cabinet) circuit breaker is on. Make sure that all power supplies are switched on. Make sure that the power switch behind the slide panel just below the control panel is on. Touch the GUI control panel to bring it out of sleep mode. The control panel does not respond to touch. An error message is displayed. Contact your authorized service provider. Write down the details of the error message, including the SK, ASC, and ASCQ numeric values. See Appendix C, "Sense Data Values, " for instructions about resolving the error. HP StorageWorks ESL9000 Series Tape Library User Guide 91 Maintenance and Troubleshooting Robotics Problems Table 16 lists corrective actions for robotics problems. Table 16: Robotics Problems Problem The robot does not move at powerup. Corrective Action Make sure that all internal packing materials (shipping brackets, foam pads, and tie wraps) have been removed. Check the Stop and Standby buttons to ensure the library is on-line, and the Stop button is disabled. The gripper partially grips a tape cartridge. The bar code reader on the gripper fails. The robot times out or fails during an operation. Issue a Move Cartridge command to move the cartridge from the gripper to an empty storage bin. Verify that nothing obstructs the reader. Check for damaged or dirty bar code labels. Check that the tape cartridge involved in the operation is properly positioned in the bin or drive, and ready to be picked. Check that the robot is not obstructed in any way. Retry the operation. 92 HP StorageWorks ESL9000 Series Tape Library User Guide Maintenance and Troubleshooting Table 16: Robotics Problems (Continued) Problem The robot drops a cartridge. Corrective Action Open the front door. [. . . ] EXTENSION INVALID ACTUATOR START POSITION Extension axis position is unknown. VERTICAL TIMEOUT Vertical axis did not reach desired position within the time limits. VERTICAL INVALID ACTUATOR START POSITION Position of vertical axis is unknown. HORIZONTAL TIMEOUT Horizontal axis did not reach desired position within the time limits. [. . . ]