User manual HP STORAGEWORKS RDX REMOVABLE DISK BACKUP SYSTEM

[. . . ] HP StorageWorks RDX Removable Disk Backup System User Guide Part number: 484933­001 First edition: June 2008 Legal and notice information © Copyright 2008 Hewlett-Packard Development Company, L. P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. [. . . ] (The write-protect tab is on the back right of the cartridge. ) 2. Push the cartridge gently into the unit until it locks into place with a clicking sound. 1. keyed corner Figure 12 Inserting a cartridge Removing cartridges There are two ways to eject a cartridge under normal operation. If the eject function does not operate correctly, see "Emergency eject" on page 30. Unload using the mouse right-click method (WindowsTM only) 1. Locate the drive letter for the device in Windows Explorer. Right click on the device and select Eject. The RDX Removable Disk Backup System completes any task it is currently performing and ejects the cartridge. When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge and pull it straight out. RDX Removable Disk Backup System 25 Unload using the eject button 1. Press the Eject button on the front panel. 1. eject button Figure 13 Ejecting a cartridge NOTE: On the internal model, the Eject button is to the right of the cartridge slot. The drive completes any task it is currently performing and ejects the cartridge. When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge and pull it straight out. Removing power from the unit To ensure reliable operation, do not remove power from the unit during read, write, search, load and unload activities. 26 Operating your RDX Removable Disk Backup System 5 Troubleshooting In this chapter: · · · · · · · · · "General Procedure" on page 27 "Using the RDX utility for diagnostics " on page 30 "Understanding the LEDs" on page 28 "Emergency eject" on page 30 "RDX Removable Disk Backup System does not appear in Device Manager" on page 31 "Unit performance seems slow" on page 31 "Write error" on page 31 "Firmware download fails with Windows Server 2003" on page 31 "System will not complete boot process" on page 31 General Procedure If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge, the drive, the host server and connections, or the way the system is being operated. There could be an installation problem: 1. Check through the information in the relevant installation chapter of this guide. Check the power connectors and USB cabling. Are there any other devices attached to the same USB hub/controller?Remove extra devices if they are not necessary. See also "USB Configuration Guide" on page 35. Check the environmental conditions against the specified limits, see http://www. hp. com. Are appropriate drivers and application software installed on the host?Are you using new cartridges or a different brand of cartridge?Have you been using the particular cartridge for a very long time? [. . . ] But how fast or often the data is transmitted is not as important as the accuracy of the data. The host will give network bandwidth priority to periodic devices and will share any remaining bandwidth equally among any active bulk transfer devices. USB supports many types of devices and three data transfer rates, low speed, full speed, and high speed. (A keyboard does not need to transfer data to the system at the same speed as a cable modem. ) RDX Removable Disk Backup System 35 The transfer speed capabilities of a device are often referred to by the USB specification revision in which the transfer rate was defined. [. . . ]