User manual HP STORAGEWORKS ULTRIUM 230 TAPE DRIVE

[. . . ] index hp learning products issued october 2000 : http://www. hp. com/go/support/tape may have a later version data protection index of topics contact hp home page before you start operation cartridge care cleaning one-button disaster recovery specifications diagnostics troubleshooting FAQs SCSI configuration UNIX configuration ordering supplies index contents of this section a b c d e f g h i j l m n o p r s t u v w a accessories, ordering See Ordering Information addresses, customer support See Obtaining Service AIX (IBM UNIX) See IBM AIX 3. 2. 5+ altitude, operating limits Choose your drive model from Features and Specifications amber light See Interpreting the Front Panel Lights anti-static protection See Installation Guide applications, backup See Backup Software Requirements archive life See Caring for Cartridges Asia Pacific support numbers See Technical Support for Asia Pacific AT&T mode See UNIX Glossary b backup applications See Backup Software Requirements backup driver software See Backup Software Requirements backup failure See You Cannot Back Up or Restore backup software See Backup Software Requirements compatibility with TapeAlert See Backup Software Requirements problems with See You Cannot Back Up or Restore Berkeley mode See UNIX Glossary boot-up fails See Computer Does Not Boot Up c cables available See Ordering Information cable supplied with drive See Installation Guide capacity, tape See Choosing Cartridges care of cartridges See Caring for Cartridges cartridges archive life See Caring for Cartridges available from HP See Ordering Information care of See Caring for Cartridges choosing See Choosing Cartridges excessive errors See Cleaning the Tape Heads labels See labels, cartridge life See Caring for Cartridges loading cartridges in a drive See Loading a Cartridge ordering See Ordering Information storing See Caring for Cartridges tape life See Caring for Cartridges times used See Caring for Cartridges unloading See Unloading a Cartridge write-protecting See Write-Protecting Cartridges certifications Choose your drive model from Features and Specifications changing SCSI ID See Installation Guide Clean light See Interpreting the Front Panel Lights cleaning cartridges about See Cleaning the Tape Heads ordering See Ordering Information cleaning tape heads See Cleaning the Tape Heads compression available on HP tape drives Choose your drive model from Features and Specifications definition See UNIX Glossary computer problems See Problems with Your Computer condensation See Caring for Cartridges contacting HP See Obtaining Service customer support See Customer Support d data cartridges about See Choosing Cartridges ordering See Ordering Information data compression Choose your drive model from Features and Specifications DEC UNIX systems See UNIX Configuration Guide: DEC Systems default SCSI ID See Installation Guide device filenames HP-UX See HP-UX Systems IBM AIX See IBM AIX 3. 2. 5+ PC UNIX See PC-Based UNIX (SCO) diagnosing problems See Troubleshooting or Diagnostics Digital UNIX 4. x See UNIX Configuration Guide: DEC Systems drive cannot back up or restore See You Cannot Back Up or Restore designations Choose your drive model from Features and Specifications does not power up See Tape Drive Does Not Power Up features Choose your drive model from Features and Specifications internal identification number Choose your drive model from Features and Specifications lights See Interpreting the Front Panel Lights maintenance See Cleaning the Tape Heads models Choose your drive model from Features and Specifications power requirements Choose your drive model from Features and Specifications returning for service See Returning your HP SureStore Tape Drive specifications Choose your drive model from Features and Specifications switching on See Switching on the Drive use instructions See Using Your Tape Drive warranty See Warranty driver software available online See Worldwide Online Services missing See You Cannot Back Up or Restore on this CD-ROM See Installation Guide or README file e ejecting a cartridge See Loading and Unloading a Cartridge electrical requirements Choose your drive model from Features and Specifications electromagnetic specifications Choose your drive model from Features and Specifications electrostatic discharge, protection against See Installation Guide EMC certifications Choose your drive model from Features and Specifications or see the back of your Installation Guide environmental specifications Choose your drive model from Features and Specifications equipment supplied with drive See Installation Guide error condition signal tape drive See Front Panel Lights cartridge See Front Panel Lights European support numbers See Technical Support for Europe expired cleaning cartridges See Cleaning the Tape Heads Express Exchange warranty See Warranty or Returning Your HP SureStore Tape Drive f fast, wide SCSI See Narrow and Wide, Fast and Ultra SCSI fault condition See Troubleshooting Tips features of DAT drives Choose your drive model from Features and Specifications filemarks See UNIX Glossary firmware upgrades See HP Library & Tape Tools flashing light See Interpreting the Front Panel Lights Form, Customer Service See Customer Service Form formats, tape See Choosing Cartridges frequency of cleaning See Cleaning the Tape Heads frequently asked questions See Frequently Asked Questions front panel See Interpreting the Front Panel Lights FTP site See Worldwide Online Services g green light See Interpreting the Front Panel Lights h hang during boot-up See Computer Does Not Boot head cleaner, automatic See Cleaning the Tape Heads head cleaning See Cleaning the Tape Heads high error rate See Cleaning the Tape Heads host adapter, SCSI See Checking Installation Prerequisites HP part numbers See Ordering Information HP service agreements See Service Agreements HP-UX See HP-UX Systems humidity specifications Choose your drive model from Features and Specifications i IBM AIX See IBM AIX 3. 2. 5+ immediate mode See UNIX Glossary infinite flush See UNIX Glossary inserting a cartridge See Loading a Cartridge installation prerequisites See Checking Installation Prerequisites installing your drive See Installation Guide Internet sites See Worldwide Online Services IRIX See Silicon Graphics IRIX j jammed cartridges See Jammed Cartridge jumpers, SCSI ID See Installation Guide l labels, cartridge backup tapes See Labeling Cartridges one label only See Caring for Cartridges LEDs See Interpreting the Front Panel Lights life of LTO Ultrium tape See Caring for Cartridges lights See Interpreting the Front Panel Lights loading cartridges See Loading a Cartridge loose connections See Tape Drive Does Not Power Up and You Cannot Back Up or Restore LUN (logical unit number) See UNIX Glossary m maintenance See Cleaning the Tape Heads measurements Choose your drive model from Features and Specifications media available See Ordering Information messages TapeAlert monitoring utility See TapeAlert model numbers Choose your drive model from Features and Specifications models, DAT drive Choose your drive model from Features and Specifications monitoring utility See TapeAlert mounting rails See rail kits n narrow SCSI See Narrow and Wide, Fast and Ultra SCSI non-operating limits Choose your drive model from Features and Specifications non-warranty service See Obtaining Service North American support numbers See Technical Support for North and South America o one-button disaster recovery See HP One-Button Disaster Recovery online services See Worldwide Online Services on-off switch See Switching on the Drive operating instructions See Using Your Tape Drive operating limits Choose your drive model from Features and Specifications ordering parts and accessories See Ordering Information out-of-warranty service See Obtaining Service overwrite protection See Write-Protecting Cartridges p part numbers See Ordering Information PC-based UNIX See PC-Based UNIX (SCO and Linux) performance specifications Choose your drive model from Features and Specifications phone numbers See Obtaining Technical Support physical specifications Choose your drive model from Features and Specifications power requirements Choose your drive model from Features and Specifications power switch See Switching on the Drive powering up drive See Switching on the Drive power-up failure See Tape Drive Does Not Power Up prerequisites for installation See Checking Installation Prerequisites problems diagnosing See Troubleshooting Tips dirty tape heads See Cleaning the Tape Heads during self-test See If There Are Problems During the Self-Test error condition signal See Interpreting the LEDs flashing lights See Interpreting the LEDs frequently asked questions See Frequently Asked Questions with computer See Problems with Your Computer with tape drive See Problems with Your Tape Drive product numbers See Ordering Information or Identifying which HP SureStore Ultrium Product You Have protection from overwriting See Write-Protecting Cartridges putting in a cartridge See Loading a Cartridge r radio interference certifications Choose your drive model from Features and Specifications or see the "Regulatory Information" booklet. rail kits available See Ordering Information regulatory information Choose your drive model from Features and Specifications or see the "Regulatory Information". removing a cartridge See Unloading a Cartridge removable drives about See Replacing a Removable Drive removing See Replacing a Removable Drive replacing See Replacing a Removable Drive repairs See Returning your HP SureStore Tape Drive for Service requirements for installation See Checking Installation Prerequisites reset button See Operating the Tape Drive restore, failure See You Cannot Back Up or Restore returning a drive for service See Returning your HP SureStore Tape Drive s safety certifications Choose your drive model from Features and Specifications or see the "Regulatory Information" SCO UNIX See PC-Based UNIX (SCO) SCSI about See What Is SCSI?If your dealer is not able to help, you can obtain support from HP directly either through online services or by telephone. [. . . ] Detailed configuration information is shown, together with a history of previous errors recorded. For each alarm, TapeAlert provides a brief description of the error, together with the date and time of occurrence and an indication of severity. By clicking on the "More Info" button, it is possible to drill down to details such as the device and media involved, and suggestions for correcting the problem. For consistency and convenience, the error messages are identical to those displayed locally by TapeAlert. As a result, it is easy for network managers to identify the source of problems occurring on any TapeAlert-enabled drive on the network. a new standard TapeAlert has been developed by Hewlett-Packard as a proposed new standard tape drive management. All new tape drives from Hewlett-Packard will be fully compatible with TapeAlert, and many major manufacturers and software companies are expected to adopt the standard. Software companies adopting the standard currently include: q q q q q Computer Associates Software Seagate Software Stac Legato Novastor The TapeAlert standard has been designed to allow easy integration into backup applications from any software vendor. Applications which comply fully with the requirements for TapeAlert will be awarded the use of the TapeAlert logo. Designed for the Future TapeAlert is an advanced technological standard which provides a comprehensive range of state-of-the-art features and functions. However, it has also been designed to allow considerable expansion and development in the future, as new possibilities and opportunities open up. summary Reliable, high-quality backups are essential to safeguard the vast amount of data stored on computer systems today. TapeAlert is an innovative standard that enhances reliability by monitoring tape drives and associated media during backup procedures. Offering clear warnings of problems as they arise, TapeAlert allows users and network managers to eliminate unnecessary errors and ensure that data integrity and security is never compromised. Already gaining substantial support across the industry, TapeAlert is set to become the established standard for tape drive management. © 2000, Hewlett-Packard Company file:///C|/Documents%20and%20Settings/topher. COL-SPRINGS/Desktop/Ultrium/document/ultrium/user/reseller/eng/diag. htm [11/14/2001 8:10:23 AM] troubleshooting technical documentation issued october 2000 : http://www. hp. com/go/support/tape may have a later version data protection index of topics contact hp home page before you start operation cartridge care cleaning one-button disaster recovery specifications diagnostics troubleshooting FAQs SCSI configuration UNIX configuration ordering supplies troubleshooting contents of this section related topics help diagnosing the problem general guidelines troubleshooting problems with the host computer computer does not boot up computer boots, but does not recognize drive problems with the drive and cartridge tape drive does not power up the application does not recognize the tape drive interpreting the LEDs HP Library & Tape Tools TapeAlert firmware upgrades help diagnosing the problem If you experience problems using your tape drive after installation, use HP Library & Tape Tools to help you diagnose the problem. HP Library & Tape Tools is provided free of charge and is invaluable for solving problems with both the SCSI bus and its attached devices. It will help resolve SCSI ID numbers and also run some tests that may help you isolate problems. You will also find troubleshooting information on the HP Support web site. The HP Support web site contains links to: q q www. hp. com/support/ultrium takes you to HP's Customer Care web site for a wide range of up-to-date information about your product www. hp. com/cpso-support/guide/psd/cscinfo. htm takes you to HP's worldwide call center numbers general guidelines If you experience problems when using the tape drive, you need to isolate the cause of the problem. For example, if you have just installed a new SCSI host bus adapter and your system will not start, the cause of the problem is likely to be the adapter. When installing multiple items of hardware and software, we recommend that you install each in turn and restart the system each time. Similarly if you have already installed multiple devices and software and you experience problems, remove or uninstall each in turn to establish which one is causing the problem. Remember that the system recognizes devices during boot-up. If you swap or connect a product when your system is running, you will need to reboot the system. Rebooting the system will reset devices and will often resolve problems. [. . . ] Example: stand/vmunix 4 example Suppose you are verifying the installation of an HP Ultrium tape drive on an HPUX 10. X system. See "System-Specific Arguments" below for the choice of <archive name> and <file> arguments: 1 Change directory to root: % cd / 2 Back up /stand/vmunix to tape: % tar cvf /dev/rmt/0m . /stand/vmunix Note the prefix of `. ' to the filename. 3 Change to the temporary directory: % cd /tmp 4 Extract the file from the tape: % tar xvf /dev/rmt/0m 5 Compare the original with the restored version: % cmp /stand/vmunix /tmp/stand/vmunix Note that the original filename is not prefixed with `. '. system-specific arguments The following table lists suggested values for the arguments <archive name> and <file> in the verification procedure described above. If any of the suggested files are symbolic links on your system, choose another file appropriate for your system. [. . . ]