User manual HP SURESTORE SAN MANAGER DM SOFTWARE

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The version levels of the controller and agent firmware must be compatible with each other. Always upgrade both firmware pieces at the same time and in the correct order. [. . . ] Reconfigure the cascaded hub as a child hub. (Refer to the HP SureStore E Hub Models S10 and L10 Service and User Manual for more information on configuring a hub as a parent or child. ) A parent hub is added to FC Manager, but its child hub is not available from the parent hub's detail pages. 80 , I 'HYLFH6SHFLILF 3DJHV 'R 1RW $SSHDU If You Cannot Modify FC Manager 3. 1 )& 0DQDJHU SHUIRUPV VHYHUDO PDQDJHPHQW DFWLYLWLHV 7KHVH LQFOXGH DGGLQJ PRGLI\LQJ DQG GHOHWLQJ GHYLFHV XVHUV DQG XVHU JURXSV )RU WKH +3 KXE PDQDJHPHQW DFWLYLWLHV LQFOXGH E\SDVVLQJ DQG HQDEOLQJ KXE SRUWV VDYLQJ SRUW QRWHV DQG VHWWLQJ WKH KXE EHDFRQ UDWH )RU WKH +3 VZLWFK PDQDJHPHQW DFWLYLWLHV LQFOXGH GLVDEOLQJ DQG HQDEOLQJ VZLWFK SRUWV Symptom Cause/Solution Troubleshooting FC Manager does not allow a user The user's FC Manager user group does not have read/ to modify information or perform write privileges. Change the user's FC Manager user group management tasks. privileges to read/write, or reassign the user to a FC Manager user group that has read/write privileges. (If you can perform some management activities but cannot manage device ports or set the hub beacon rate, see page 82. ) , I <RX &DQQRW 0RGLI\ )& 0DQDJHU 81 If You Cannot Manage Device Ports or Set Hub Beacon Rate )& 0DQDJHU SHUIRUPV VHYHUDO GHYLFH PDQDJHPHQW DFWLYLWLHV )RU WKH +3 KXE PDQDJHPHQW DFWLYLWLHV LQFOXGH E\SDVVLQJ DQG HQDEOLQJ KXE SRUWV VDYLQJ SRUW QRWHV DQG VHWWLQJ WKH KXE EHDFRQ UDWH )RU WKH +3 VZLWFK PDQDJHPHQW DFWLYLWLHV LQFOXGH GLVDEOLQJ DQG HQDEOLQJ VZLWFK SRUWV Symptom You can perform some management activities but cannot manage device ports or set the hub beacon rate. Cause/Solution The device's FC Manager set community name is incorrect. Verify that the set community name on the Devices page is identical to the set community name configured for the device. (See the manual that came with the device for more information on configuring the set community name. ) (If a specific user cannot modify information or perform any management tasks, see page 81. ) 82 , I <RX &DQQRW 0DQDJH 'HYLFH 3RUWV RU 6HW +XE %HDFRQ 5DWH If Device's Status is ERROR Symptom Device's status is ERROR in the device status table. Cause/Solution FC Manager is reporting a fan failure for the device. Verify the device's fan status on the Device Status (hub) or Switch Status (switch) page. FC Manager is reporting a power supply failure for the device. Verify the device's power status on the Device Status (hub) or Switch Status (switch) page. If the power status is BAD, see page 88. FC Manager is reporting a temperature alarm for the device. Verify the device's temperature status on the Device Status (hub) or Switch Status (switch) page. If the temperature status is BAD, see page 89. The cable between the device's ethernet port and management server is loose, broken, or missing. Verify that the cable is properly connected to the device and server. Network congestion or slow device response caused a time-out between the management server and device. Increase the time-out and/or retry values in the FC Manager 3. 1 installation utility (see page 34). The device's FC Manager IP address is incorrect. Verify that the IP address on the Devices page is the same as the IP address configured for the device. [. . . ] Reinstall the fan module, then verify that the fan's status in FC Manager is GOOD. Replace the fan module as described in the device's manual, then verify that the fan's status in FC Manager is GOOD. Replace the device. Troubleshooting , I )& 0DQDJHU 'LVSOD\V D 7HPSHUDWXUH $ODUP 89 If Hub Cumulative Uptime is Questionable 7KH &XPXODWLYH 8SWLPH ILHOG RQ WKH +XE 'HYLFH 6WDWXV SDJH GLVSOD\V WKH WRWDO WLPH WKDW WKH KXE KDV EHHQ SRZHUHG RQ Symptom The hub has been powered on for a significant amount of time, but the Cumulative Uptime field displays 0 days. Cause/Solution The maximum cumulative uptime value is 497 days. [. . . ]